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The Provision of Customer Experience (CX) Training for GCS

Cabinet Office

This public procurement record has 1 release in its history.

Award

06 May 2020 at 16:31

Award Notice
Summary of the contracting process

The procurement process pertains to the provision of Customer Experience (CX) training for the Government Communication Service (GCS), managed by the Cabinet Office located in Liverpool, England. This open tender, which is now complete, had a budget of £81,000 and was classified under the industry category of personnel-training services. The tender period closed on 19 February 2020, with the contract running from 1 October 2020 to 30 September 2021. The successful supplier was DIGITAL REMIT LIMITED, awarded the contract on 3 April 2020.

This tender presents opportunities for businesses specialising in training services, particularly those focused on personnel and specialist training. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be well positioned to compete for similar contracts, leveraging their agility and tailored training solutions to meet the specific needs of government entities like the Cabinet Office. The successful delivery of such training modules could help businesses expand their capabilities and clientele within the public sector.

How relevant is this notice?

Notice Information

Notice Title

The Provision of Customer Experience (CX) Training for GCS

Notice Description

A one day training module delivering to an anticipated 15 - 18 GCS attendees per session. Delivery to be monthly on a date to be arranged and agreed between supplier and GCS.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-422a45b1-25fb-4b3e-a09d-36188a8bc2b3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/262586da-d097-45a0-88f8-a642be963a13
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services

CPV Codes

79632000 - Personnel-training services

80500000 - Training services

80510000 - Specialist training services

80511000 - Staff training services

80521000 - Training programme services

80522000 - Training seminars

Notice Value(s)

Tender Value
£81,000 Under £100K
Lots Value
Not specified
Awards Value
£81,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
6 May 20206 years ago
Submission Deadline
19 Feb 2020Expired
Future Notice Date
Not specified
Award Date
3 Apr 20206 years ago
Contract Period
1 Oct 2020 - 30 Sep 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cabinet Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

Digital Remit Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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