Award

LOT 1 Provision of SIP Communications Support RM6116 4A - AWARD

IN-TEND E-TENDERING

This public procurement record has 1 release in its history.

Award

26 Sep 2024 at 10:45

Award Notice
Summary of the contracting process

Together Housing has awarded a contract to Charterhouse Voice & Data Ltd for the provision of Session Initiation Protocol (SIP) Telecommunications support under Lot 1, as part of the Crown Commercial Services "Network Services 3" Framework (RM6116). This procurement, which falls under the "Radio, television, communication, telecommunication and related equipment" industry category (CPV 32000000), was conducted through a tender process. The contract, worth £140,234, will run from 23rd September 2024 to 22nd September 2027 and includes an option for a 12-month extension. The procurement aimed to support THA's on-premise contact centre solution and improve payment compliance across inbound and outbound calls.

This tender presents significant business growth opportunities, particularly for companies specialising in telecommunications infrastructure and IT services. Businesses with expertise in SIP technologies and compliance with PCI DSS standards will find this contract appealing. Additionally, those experienced in remote agent call routing and CX solutions will be well-suited to compete. Although the primary location for delivery is Halifax, West Yorkshire, the contract also includes provisions for service in various international regions, making it an attractive prospect for businesses with a broad operational footprint.

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Notice Information

Notice Title

LOT 1 Provision of SIP Communications Support RM6116 4A - AWARD

Notice Description

Together Housing is seeking a suitably qualified and capable provider, for the provision of its Session Initiation Protocol ("SIP") Telecommunications support, capable of supporting/providing PCI DSS Type A compliance throughout the provision of service. Such procurement is being conducted through Lot 4A (Analogue Telephony) of the Crown Commercial Services "Network Services 3" Framework (reference RM6116) (the "Framework"). THA is running two (2) concurrent procurements as "Lots" in relation to this provision, which will result in the award of two contracts. This RFQ document forms Lot X of this procurement activity. Further information can be found in the "instructions for completion" section (Section 1.4) of this document. Together Housing currently operates an on-premise contact centre solution, utilising the Netcall Liberty Converse product suite. Calls into such solution are routed via a 0300 platform into two concurrent SIP provisions (with calls apportioned on a managed "Active/Active" allocation basis), before passing into the solution for a CX agent to manage the call. The current SIP operating model also allows for the routing of inbound calls to remote-working CX agents (typically receiving calls via mobile), routing through the Netcall CX solution on an "inbound to outbound" basis to the remote worker. Whilst the vast majority of calls routed through the SIP provisions are inbound, THA also utilises the facility for outbound calls, as may be required by staff in the performance of their duties and with all such outbound calls routed through the SIP (as defined above) via the Netcall solution. THA has further identified a requirement to improve its posture in relation to Payment compliance, and is seeking to attain and maintain "PCI DSS - SAQ A" Compliance across all inbound and outbound calls (where such compliance is relevant within the context of such call). To keep with this operating model, THA is conducting two concurrent, "lot"-based procurements for the Provision of SIP, the procurement model for which being further defined in section 1.4 of this document. Further details regarding Together Housing's specification for this Lot can be found in Section 2 of this RFQ document. Following the completion of the procurement process for this Lot, Together Housing intends to enter into a contract with the winning bidder, under the terms of and contractual template set out within the Framework. Such contract is expected to commence on 15th of July 2024, for a period of Three (3) years, with a single extension option of 12 months incorporated into the agreement and to be exercised at the sole discretion of Together Housing as the Contracting Authority

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-457d037a-8505-4791-ad1d-0a048f343bb5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/083fd6cc-9802-43dc-9e6a-697f198795f5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

72 - IT services: consulting, software development, Internet and support

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£140,234 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Sep 20241 years ago
Submission Deadline
17 Jun 2024Expired
Future Notice Date
Not specified
Award Date
17 Sep 20241 years ago
Contract Period
22 Sep 2024 - 22 Sep 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
IN-TEND E-TENDERING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST YORKSHIRE
Postcode
HX1 2EB
Post Town
Halifax
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE44 Calderdale and Kirklees
Delivery Location
Not specified
Local Authority
Calderdale
Electoral Ward
Town
Westminster Constituency
Halifax

Supplier Information

Number of Suppliers
1
Supplier Name

CHARTERHOUSE VOICE & DATA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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