Tender

why do many public complaints that would be better directed to another organisation come to the GMC?

GENERAL MEDICAL COUNCIL

This public procurement record has 1 release in its history.

Tender

14 Jun 2018 at 16:45

Tender Notice
Summary of the contracting process

The General Medical Council (GMC) has initiated a tender titled "why do many public complaints that would be better directed to another organisation come to the GMC?" as part of its research into public complaints management. The procurement process is currently at the tender stage, published on 14th June 2018, with a deadline for submissions on 9th July 2018. This research falls under the services category, with a specific focus on research and development services, including social and market research, aimed at identifying improvements for communication and signposting. The contract period is set to commence on 20th July 2018 and extend until 31st May 2019, with potential delivery locations in the North West and London regions of the United Kingdom.

This tender presents significant opportunities for businesses in the research and consultancy sectors, particularly those specialising in social research and market analysis. Companies that can demonstrate strong capabilities in understanding public behaviour and have expertise in complaint management systems will be well-suited to compete. Furthermore, the open procurement method encourages small and medium-sized enterprises (SMEs) to participate, making this an accessible opportunity for agile and innovative firms looking to expand their portfolio in public sector research services.

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Notice Information

Notice Title

why do many public complaints that would be better directed to another organisation come to the GMC?

Notice Description

The GMC has commissioned this research to understand the factors involved in patients and the public's decision to make a complaint to the GMC as opposed to, or in addition to, other organisations within the complaints landscape. It may also help us to identify whether there may be complaints that should come to the GMC but currently don't (e.g. if certain groups tend to make less complaints). The research will help us to identify any changes we need to make to our communications and/or signposting processes, and enable us to target our information effectively.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-45fa9587-3853-4617-b08d-e99504fb4377
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a180ddd8-9a45-4c66-ae30-dfe50407cde4
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services

CPV Codes

73000000 - Research and development services and related consultancy services

73110000 - Research services

73210000 - Research consultancy services

79310000 - Market research services

79315000 - Social research services

80320000 - Medical education services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jun 20187 years ago
Submission Deadline
9 Jul 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
19 Jul 2018 - 31 May 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GENERAL MEDICAL COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M3 3AW
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England), TLI London
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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