Tender

Contact Centre Telephony Solution (662-AHL)

ALLIANCE HOMES

This public procurement record has 1 release in its history.

Tender

30 Jan 2025 at 12:25

Tender Notice
Summary of the contracting process

NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group,' is inviting tenders for a contact centre telephony solution to serve customers in North Somerset and surrounding areas, including Bristol, South Gloucestershire, Bath, North East Somerset, Sedgemoor, and Swindon. The procurement falls under the telecommunications services industry category, with key CPV codes 64200000, 48500000, and 32500000. The tender process is currently in the 'Tender' stage, adopting a restricted procedure in accordance with The Public Contracts Regulations 2015. The top five scoring providers from the Selection Stage will be invited to submit a full tender. The contract is valued between £400,000 and £600,000 and includes an implementation period and four-year contract, with a potential two-year extension. Key deadlines include the tender period ending on 4th March 2025 and the ITT outcome announcement on 30th May 2025. The new system is expected to go live on 1st March 2026.

This tender presents a substantial opportunity for businesses specialising in telecommunications services, communication and multimedia software, and telecommunications equipment and supplies. Small and medium-sized enterprises (SMEs) are particularly encouraged to compete, given the suitability requirements. Businesses capable of delivering comprehensive telephony solutions and demonstrating robust performance in similar past projects stand to benefit considerably. Engaging in this procurement could lead to significant business growth through long-term contracts and potential future extensions and collaborations within the Alliance Homes Group and its associated partnerships.

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Notice Information

Notice Title

Contact Centre Telephony Solution (662-AHL)

Notice Description

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset. This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group. This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will comprise of two stages. The intention is that the top five scoring Potential Providers at the Selection Stage will be invited to submit a full tender. The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years. AHG intends on announcing an outcome to the Invitation to Tender (ITT) on 30th May 2025 with the new telephony system to go live on 1st March 2026. Additional information: Is a Recurrent Procurement Type? : Yes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-463ab579-f63a-468a-8318-2110464bdae9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/51be4138-6211-4261-ba85-c97c8a0c35e7
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

64 - Postal and telecommunications services

CPV Codes

32500000 - Telecommunications equipment and supplies

48500000 - Communication and multimedia software package

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jan 20251 years ago
Submission Deadline
4 Mar 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2025 - 28 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ALLIANCE HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
-
Postcode
BS20 7AW
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK61 North Somerset
Delivery Location
TLK South West (England)
Local Authority
North Somerset
Electoral Ward
Portishead East
Westminster Constituency
North Somerset

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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