Notice Information
Notice Title
Contact Centres and Business Services
Notice Description
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services. Additional information: A modification notice has been published to advise that this framework will be extended by a total of 6 months. The end date is 9 February 2026. There will be no adjustment to price.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-46c16a52-186b-4ddf-b1ad-d3d80c86dbe7
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/4fa7f5c5-9704-4122-9356-e57a5b701de5
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (above threshold)
- Tender Suitability
- SME
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
75 - Administration, defence and social security services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
48400000 - Business transaction and personal business software package
75100000 - Administration services
79200000 - Accounting, auditing and fiscal services
79340000 - Advertising and marketing services
79400000 - Business and management consultancy and related services
79500000 - Office-support services
79600000 - Recruitment services
79990000 - Miscellaneous business-related services
Notice Value(s)
- Tender Value
- £3,500,000,000 £1B-£10B
- Lots Value
- Not specified
- Awards Value
- £3,500,000,000 £1B-£10B
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 8 Apr 202510 months ago
- Submission Deadline
- 10 May 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 29 Jul 20214 years ago
- Contract Period
- 9 Aug 2021 - 9 Feb 2026 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CROWN COMMERCIAL SERVICE
- Contact Name
- The Minister for the Cabinet Office acting through Crown Commercial Service
- Contact Email
- supplier@crowncommercial.gov.uk
- Contact Phone
- +443454102222
Buyer Location
- Locality
- LIVERPOOL
- Postcode
- L3 9PP
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- Not specified
-
- Local Authority
- Liverpool
- Electoral Ward
- City Centre North
- Westminster Constituency
- Liverpool Riverside
Supplier Information
- Number of Suppliers
- 18
- Supplier Names
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/4fa7f5c5-9704-4122-9356-e57a5b701de5
8th April 2025 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/9bc436d3-7d60-4bee-9a15-0e3dd766f845
16th April 2021 - Opportunity notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/da7b45d0-4830-4ec3-9b14-51b49251fb89
Contract Notice Transparency Information for Crown Commercial Service Framework Contract -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/8f3414a3-9c76-41fc-94d6-b9aff04392c9
Authorised Customer List RM6181 -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/5c557e86-f394-4054-9e64-da3be599c3eb
Contract Notice rights reserved for Crown Commercial Service Framework Agreement -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/d25f7b8f-562c-4197-9078-c59d2b556c8a
Attachment 9 - Framework Contract Documents v2
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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