Planning

Customer Relationship Management System (CRM)

THURROCK BOROUGH COUNCIL - ANTI SOCIAL BEHAVIOUR

This public procurement record has 1 release in its history.

Planning

25 Mar 2024 at 14:13

Market Engagement Notice
Summary of the contracting process

Thurrock Borough Council - Anti Social Behaviour is planning a procurement process for a Customer Relationship Management System (CRM). This tender falls under the industry category of Software package and information systems (CPV code: 48000000), with additional classification for Software consultancy services (CPV code: 72266000). The engagement end date for this tender is set for 10th April 2024. The council aims to implement a CRM system to streamline customer data usage and reduce multiple contacts, with a focus on digital transformation and efficiency.

This tender process presents an opportunity for businesses experienced in software solutions and consultancy services to engage with Thurrock Borough Council. Small and medium enterprises (SMEs) are particularly encouraged to participate. The CRM system integration aims to enhance customer service experience, reduce operating costs, and improve service delivery efficiency. Interested organisations can register on the Council's e-tendering portal Intend for further details and engagement opportunities.

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Notice Information

Notice Title

Customer Relationship Management System (CRM)

Notice Description

This Pre-Tender Market Engagement is intended to allow interested organisations with relevant experience to outline their views and provide information with no commitment to the Supplier or the Council. One of the Council's core digital ambitions is digital by design. This will enable us to deliver lower cost, more efficient higher quality services by optimising our operations and embedding a culture of continual service improvement. The most effective way to harness existing and emerging technologies. As part of its digital journey Thurrock Council is looking to implement a CRM system to draw together data from across the organisation to generate a single view of the customer, providing a more efficient and smooth experience for service users, reducing the need for multiple contacts. The CRM will enable the integration with voice automation software for routing non-complex contacts and along with the introduction of webforms with line of business systems, will mean that information will only have to be provided once. This consistent and efficient approach will reduce multiple contacts and the possibility of points of failure ensuring that there is only "one version of the truth" held by council systems supporting the "right first time" principle. The CRM will also enable a rationalisation of applications in use across the council and will lead to a reduction in licence costs and in the number of contracts that need to be managed. For more details please register on the Council's e-tendering portal Intend by following the link: https://in-tendhost.co.uk/thurrockcouncil/aspx/Home

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-46df213c-e656-4138-a642-f551ffa00927
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0c6c7567-d667-4c36-86b7-f9c0be01e9e1
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72266000 - Software consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Mar 20241 years ago
Submission Deadline
Not specified
Future Notice Date
10 Apr 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THURROCK BOROUGH COUNCIL - ANTI SOCIAL BEHAVIOUR
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GRAYS
Postcode
RM17 6SL
Post Town
Romford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH32 Thurrock
Delivery Location
Not specified
Local Authority
Thurrock
Electoral Ward
Grays Riverside
Westminster Constituency
Thurrock

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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