Award

Grand Union Housing Group - Telecare - Call-Monitoring Services - AWARD

PROCUREMENT FOR HOUSING

This public procurement record has 1 release in its history.

Award

22 Jan 2020 at 09:58

Summary of the contracting process

The procurement process involves the Grand Union Housing Group (GUHG) seeking a service provider for Call-Monitoring Services to support approximately 6,000 customers. The procurement is facilitated by Procurement For Housing and was conducted through an open procedure. The initial contract term is three years, starting from 1 May 2020 and extendable for a further two years. The estimated annual contract value is approximately £135,000. The tender process was completed on 27 September 2019 with the award notice published on 22 January 2020.

This tender presents significant opportunities for companies in the alarm-monitoring services, telecommunication, and health and social work industries. Businesses that can provide 24/7 call centre support and have the capability to manage monitoring services will be well-suited to compete. The contract not only allows for a long-term engagement but also highlights a commitment to the local community, making it attractive for small to medium-sized enterprises, particularly those with experience in similar service provisions.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Grand Union Housing Group - Telecare - Call-Monitoring Services - AWARD

Notice Description

Grand Union Housing Group wish to procure a contract with a service provider for the provision of call-monitoring services on a 24/7/365 basis for approximately 6,000 customers which includes properties owned by Grand Union Housing Group ("GUHG"), privately owned and properties owned by others. The customer base is broken into three different business areas (i) GUHG Life24, (ii) Bedford Borough Telecare and (iii) Central Bedfordshire Telecare. It is intended that the contract will run for an initial term of three years, extendable for a further term of 2 years via annual extensions. The estimated contract value is c.135 000 GBP per annum (exc VAT). Procurement for Housing have been appointed by Grand Union Housing Group to facilitate this tendering exercise.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-48180d5e-1fce-4f00-9d96-fc112f848eff
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0cb3ccf6-6c7c-49ba-af48-4433268b14a6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

64 - Postal and telecommunications services

71 - Architectural, construction, engineering and inspection services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services


CPV Codes

35121700 - Alarm systems

64200000 - Telecommunications services

71700000 - Monitoring and control services

79511000 - Telephone operator services

79512000 - Call centre

79711000 - Alarm-monitoring services

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jan 20206 years ago
Submission Deadline
27 Sep 2019Expired
Future Notice Date
Not specified
Award Date
20 Dec 20196 years ago
Contract Period
30 Apr 2020 - 30 Apr 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
PROCUREMENT FOR HOUSING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARRINGTON
Postcode
WA2 0YL
Post Town
Warrington
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
Not specified

Local Authority
Warrington
Electoral Ward
Poulton North
Westminster Constituency
Warrington North

Supplier Information

Number of Suppliers
1
Supplier Name

JOHNNIE JOHNSON HOUSING TRUST

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-48180d5e-1fce-4f00-9d96-fc112f848eff-2020-01-22T09:58:23Z",
    "date": "2020-01-22T09:58:23Z",
    "ocid": "ocds-b5fd17-48180d5e-1fce-4f00-9d96-fc112f848eff",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "PfHCon/00000028 - AWARD",
        "title": "Grand Union Housing Group - Telecare - Call-Monitoring Services - AWARD",
        "description": "Grand Union Housing Group wish to procure a contract with a service provider for the provision of call-monitoring services on a 24/7/365 basis for approximately 6,000 customers which includes properties owned by Grand Union Housing Group (\"GUHG\"), privately owned and properties owned by others. The customer base is broken into three different business areas (i) GUHG Life24, (ii) Bedford Borough Telecare and (iii) Central Bedfordshire Telecare. It is intended that the contract will run for an initial term of three years, extendable for a further term of 2 years via annual extensions. The estimated contract value is c.135 000 GBP per annum (exc VAT). Procurement for Housing have been appointed by Grand Union Housing Group to facilitate this tendering exercise.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79711000",
            "description": "Alarm-monitoring services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79512000",
                "description": "Call centre"
            },
            {
                "scheme": "CPV",
                "id": "85000000",
                "description": "Health and social work services"
            },
            {
                "scheme": "CPV",
                "id": "64200000",
                "description": "Telecommunications services"
            },
            {
                "scheme": "CPV",
                "id": "79511000",
                "description": "Telephone operator services"
            },
            {
                "scheme": "CPV",
                "id": "35121700",
                "description": "Alarm systems"
            },
            {
                "scheme": "CPV",
                "id": "71700000",
                "description": "Monitoring and control services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "WA2 0YL"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2019-09-27T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-05-01T00:00:00+01:00",
            "endDate": "2023-04-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-98398",
            "name": "Procurement For Housing",
            "identifier": {
                "legalName": "Procurement For Housing"
            },
            "address": {
                "streetAddress": "Woolston Grange Avenue, Birchwood",
                "locality": "Warrington",
                "postalCode": "WA2 0YL",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Patricia Conway",
                "email": "pconway@inprovagroup.com",
                "telephone": "01925 282 360"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-135166",
            "name": "Johnnie Johnson Housing Trust Limited",
            "identifier": {
                "legalName": "Johnnie Johnson Housing Trust Limited"
            },
            "address": {
                "streetAddress": "Astra House, Spinners Lane, Poynton, Cheshire, United Kingdom, SK12 1GA"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-98398",
        "name": "Procurement For Housing"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-48180d5e-1fce-4f00-9d96-fc112f848eff-1",
            "status": "active",
            "date": "2019-12-20T00:00:00Z",
            "datePublished": "2020-01-22T09:58:23Z",
            "value": {
                "amount": 0,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-135166",
                    "name": "Johnnie Johnson Housing Trust Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2020-05-01T00:00:00+01:00",
                "endDate": "2023-04-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/0cb3ccf6-6c7c-49ba-af48-4433268b14a6",
                    "datePublished": "2020-01-22T09:58:23Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}