Notice Information
Notice Title
Call Ticketing System
Notice Description
Leicestershire County Council (LCC) and Nottingham City Council (NCC) formed East Midlands Shared Services (EMSS) as a partnership in 2010 to deliver HR, payroll and finance transactional shared services. EMSS is now looking to replace its ticketing system that is used for Customer Service Enquiries/Help Desk function. The solution must be hosted and must meet the requirements set in Section 3 in the RfQ document. For further information please visit our procurement portal www.eastmidstenders.org
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-49869dba-23a9-4c1c-9126-abd267bdfd26
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/8a3e748e-f3ea-4cb8-81f1-98d9ab3c12c2
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
72212445 - Customer Relation Management software development services
79342300 - Customer services
79342320 - Customer-care services
Notice Value(s)
- Tender Value
- £40,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 Mar 20178 years ago
- Submission Deadline
- 28 Mar 2017Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 28 Apr 2017 - 31 May 2019 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LEICESTERSHIRE COUNTY COUNCIL
- Contact Name
- Marcel Cerri
- Contact Email
- marcel.cerri@leics.gov.uk
- Contact Phone
- +44 1163052001
Buyer Location
- Locality
- LEICESTER
- Postcode
- LE3 8RA
- Post Town
- Leicester
- Country
- England
-
- Major Region (ITL 1)
- TLF East Midlands (England)
- Basic Region (ITL 2)
- TLF2 Leicestershire, Rutland and Northamptonshire
- Small Region (ITL 3)
- TLF22 Leicestershire CC and Rutland
- Delivery Location
- TLF East Midlands (England)
-
- Local Authority
- Blaby
- Electoral Ward
- Glenfield Faire
- Westminster Constituency
- Mid Leicestershire
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/8a3e748e-f3ea-4cb8-81f1-98d9ab3c12c2
14th March 2017 - Opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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