Award

Customer Relationship Management (CRM) System

TORBAY COUNCIL

This public procurement record has 3 releases in its history.

Award

12 Nov 2021 at 14:00

Award Notice
Award

12 Nov 2021 at 13:17

Award Notice
Tender

07 Jan 2021 at 12:43

Tender Notice
Summary of the contracting process

Torbay Council is seeking providers for a Customer Relationship Management (CRM) System, with an estimated contract value of £3,000,000. The procurement process is currently at the Award stage, with the contract expected to commence on 4th October 2021 and run until 3rd October 2025. The tender, first published on 7th January 2021, was conducted under an open procedure, and applications were accepted until the deadline of 5th February 2021. This initiative also includes a minimum contract value set at £250,000, and the service location is within the South West region of the United Kingdom.

This contract presents significant opportunities for businesses, especially those specialising in CRM software solutions and related development services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement is designed to support their involvement. Companies that excel in customer relationship management technology and implementation will find this tender particularly relevant to their business growth strategies, providing a chance to engage in a long-term partnership with a public sector authority.

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Notice Information

Notice Title

Customer Relationship Management (CRM) System

Notice Description

Torbay Council is intending to enter into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4a13e30d-343a-497d-85d5-f4bc1fda7a7c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f84621e9-0652-48a9-a37e-67c661b82bfb
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,389,906 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
12 Nov 20214 years ago
Submission Deadline
5 Feb 2021Expired
Future Notice Date
Not specified
Award Date
12 Nov 20214 years ago
Contract Period
26 Mar 2022 - 25 Mar 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TORBAY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TORQUAY
Postcode
TQ1 3DR
Post Town
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK42 Torbay
Delivery Location
TLK South West (England)
Local Authority
Torbay
Electoral Ward
Tormohun
Westminster Constituency
Torbay

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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