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Warden Call Digital Upgrade and Maintenance

LONDON BOROUGH OF HOUNSLOW

This public procurement record has 1 release in its history.

Award

04 Jun 2026 at 08:56

Award Notice
Summary of the contracting process

The London Borough of Hounslow has completed the award stage for the "Warden Call Digital Upgrade and Maintenance" contract, focusing on upgrading the emergency communication systems in sheltered accommodations across the borough. This initiative falls under the electrical installation industry category, with a strong emphasis on installation and maintenance services for electrical equipment in building installations. The procurement aims to replace existing PSTN copper lines with a digital solution, aligning with Openreach's digital switchover programme. The contract, valued at £143,373, spans from 1st July 2026 to 30th June 2029, with work to be carried out in England. The procurement process was initiated as a tender, and the award was made on 22nd May 2026, with the successful supplier being OPENVIEW SECURITY SOLUTIONS LIMITED.

This tender presents substantial opportunities for businesses specialising in digital communication systems, particularly those experienced in executing large-scale digital migrations and maintenance services. Companies with capabilities in handling sensitive installations within sheltered accommodations will find this contract particularly relevant. Furthermore, businesses that are able to offer comprehensive maintenance solutions alongside installation services will be well-positioned to compete in similar future procurements. The London Borough of Hounslow's involvement as the contracting authority suggests a stable and reliable opportunity for businesses looking to expand their service offerings in public sector projects.

How relevant is this notice?

Notice Information

Notice Title

Warden Call Digital Upgrade and Maintenance

Notice Description

A warden call system is a emergency communication system used in our stock of sheltered accommodation, to help residents-especially elderly or vulnerable individuals-contact staff or emergency services quickly. Following approval of Ofcom and as part of Openreach's digital switchover programme from analogue to digital, Openreach in 2017 announced their planned replacement of all PTSN Analogue Lines by 2025 (in advance of this date, Openreach will be withdrawing such analogue equipment/packages at short notice). The need is for a deliverable roadmap to complete the migration and upgrade of digital connectivity, to the sheltered accommodation in the London Borough of Hounslow. This will mean replacing the existing PSTN copper lines with a digital solution (UDC) Universal digital communicator, the UDC will provide reliable proven communication from the existing Warden Call system to a digitally ready alarm receiving centre. We will negate the need to carry out expensive digital warden call system upgrades to LBH sheltered housing stock, by carrying out the above works. As part of the contract we will require a 36-month maintenance contract to cover the system plus the new installed digital equipment by including it in once contract ensure we have a competent supplier tied in for the next three years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-4e3f171d-ac2b-4dc9-a286-3c71ef71a76a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cc2bcd7c-ccc6-41c0-94a2-d5da4c373fbb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

45 - Construction work

50 - Repair and maintenance services

51 - Installation services (except software)

CPV Codes

45310000 - Electrical installation work

50711000 - Repair and maintenance services of electrical building installations

51110000 - Installation services of electrical equipment

Notice Value(s)

Tender Value
£143,373 £100K-£500K
Lots Value
Not specified
Awards Value
£143,373 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jun 20263 weeks ago
Submission Deadline
20 Feb 2026Expired
Future Notice Date
Not specified
Award Date
21 May 20261 months ago
Contract Period
30 Jun 2026 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HOUNSLOW
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HOUNSLOW
Postcode
TW3 3EB
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Hounslow
Electoral Ward
Hounslow West
Westminster Constituency
Feltham and Heston

Supplier Information

Number of Suppliers
1
Supplier Name

OPENVIEW SECURITY SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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