Notice Information
Notice Title
Contract for the delivery of an options appraisal for a best-in-class future state operating model for its contact centre's operations
Notice Description
The London Borough of Lambeth is currently seeking consultancy services to deliver an options appraisal for a best-in-class future state operating model for its contact centre operations. Key deliverables of the engagement include but are not limited to: * Options for future state operating models and partners that are best in breed, with clear appraisal against our criteria, and a recommendation for the best fit for Lambeth, with sufficient detail for Lambeth to select a preferred model. * Appraisal of all sectors and partners that could provide the new operating model, and the transition to the new model * Options that balance smaller more agile providers with security of future service delivery * Clearly outlined transition plan Key requirements of the engagement include but are not limited to: * The Supplier's team assigned should be expert and highly experienced in the sector, have a good understanding of the Council and will possess experience of this type of assignment and transformational change. * Consultancy services should be delivered over a period of 3-4 weeks. * That due to critical need, the Supplier should mobilise the consultancy services at speed following contract award.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-50923e7e-97b5-4dd2-8198-0879c53906e7
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/2e568e79-18b0-4b6a-b39f-654de341d14b
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
72221000 - Business analysis consultancy services
72224000 - Project management consultancy services
79411000 - General management consultancy services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Oct 20205 years ago
- Submission Deadline
- 23 Oct 2020Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 9 Nov 2020 - 4 Dec 2020 30 days
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF LAMBETH
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW2 1RW
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI45 Lambeth
- Delivery Location
- TLI London
-
- Local Authority
- Lambeth
- Electoral Ward
- Brixton Acre Lane
- Westminster Constituency
- Clapham and Brixton Hill
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/2e568e79-18b0-4b6a-b39f-654de341d14b
16th October 2020 - Opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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