Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Contact Centre Transformation to a Hosted Solution

Tameside Metropolitan Borough Council

This public procurement record has 1 release in its history.

Award

13 Nov 2025 at 13:54

Award Notice
Summary of the contracting process

Tameside Metropolitan Borough Council has concluded a procurement process for the "Contact Centre Transformation to a Hosted Solution," classified within the communication and IT services industry category. The project, located in the United Kingdom, was executed through a direct award procurement method and reached the award stage on 26th October 2025. The contract, valued at £240,000 GBP, is active with PricewaterhouseCoopers (LLP) PwC as the supplier, and it spans from 27th October 2025 to 31st January 2026.

This tender presents substantial opportunities for businesses specialising in communication and IT services, particularly those capable of offering hosted solutions for contact centres. Small and medium-sized enterprises (SMEs) are encouraged to engage in similar opportunities, provided they have the capacity and expertise to meet the service requirements. This procurement could pave the way for business growth by establishing partnerships with local councils such as Tameside, offering potential for future collaborations or service extensions within the public sector domain.

How relevant is this notice?

Notice Information

Notice Title

Contact Centre Transformation to a Hosted Solution

Notice Description

Contact Centre Transformation to a Hosted Solution

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6229e4fc-8660-48b9-b363-d9b2c7a9abed
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

72 - IT services: consulting, software development, Internet and support

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£240,000 £100K-£500K
Lots Value
Not specified
Awards Value
£240,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Nov 20259 months ago
Submission Deadline
26 Oct 2025Expired
Future Notice Date
Not specified
Award Date
26 Oct 202510 months ago
Contract Period
27 Oct 2025 - 30 Jan 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Tameside Metropolitan Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALE
Postcode
M33 7ZF
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Trafford
Electoral Ward
Sale Central
Westminster Constituency
Wythenshawe and Sale East

Supplier Information

Number of Suppliers
1
Supplier Name

PricewaterhouseCoopers LLP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...