Notice Information
Notice Title
Contact Centre Transformation to a Hosted Solution
Notice Description
Contact Centre Transformation to a Hosted Solution
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/6229e4fc-8660-48b9-b363-d9b2c7a9abed
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
32000000 - Radio, television, communication, telecommunication and related equipment
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £240,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £240,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Nov 20253 months ago
- Submission Deadline
- 26 Oct 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 25 Oct 20254 months ago
- Contract Period
- 27 Oct 2025 - 30 Jan 2026 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TAMESIDE METROPOLITAN BOROUGH COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SALE
- Postcode
- M33 7ZF
- Post Town
- Manchester
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD34 Greater Manchester South West
- Delivery Location
- Not specified
-
- Local Authority
- Trafford
- Electoral Ward
- Sale Central
- Westminster Constituency
- Wythenshawe and Sale East
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/6229e4fc-8660-48b9-b363-d9b2c7a9abed
13th November 2025 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0-2025-11-13T13:54:17Z",
"date": "2025-11-13T13:54:17Z",
"ocid": "ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "TAME001-DN797385-12847460",
"title": "Contact Centre Transformation to a Hosted Solution",
"description": "Contact Centre Transformation to a Hosted Solution",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "32000000",
"description": "Radio, television, communication, telecommunication and related equipment"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 240000,
"currency": "GBP"
},
"procurementMethod": "direct",
"procurementMethodDetails": "Direct award",
"tenderPeriod": {
"endDate": "2025-10-26T12:00:00Z"
},
"contractPeriod": {
"startDate": "2025-10-27T00:00:00Z",
"endDate": "2026-01-31T23:59:59Z"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-CFS-110696",
"name": "Tameside Metropolitan Borough Council",
"identifier": {
"legalName": "Tameside Metropolitan Borough Council"
},
"address": {
"streetAddress": "4th Floor, Waterside House, Waterside Plaza",
"locality": "Sale",
"postalCode": "M33 7ZF",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Joanne Waddilove",
"email": "Joanne.Waddilove@star-procurement.gov.uk",
"telephone": "+44 7977555870"
},
"details": {
"url": "http://www.tameside.gov.uk/"
},
"roles": [
"buyer"
]
},
{
"id": "GB-CFS-327458",
"name": "PricewaterhouseCoopers (LLP) PwC",
"identifier": {
"legalName": "PricewaterhouseCoopers (LLP) PwC"
},
"address": {
"streetAddress": "1 Embankment Place London WC2N 6RH"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-CFS-110696",
"name": "Tameside Metropolitan Borough Council"
},
"awards": [
{
"id": "ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0-1",
"status": "active",
"date": "2025-10-26T00:00:00+01:00",
"datePublished": "2025-11-13T13:54:17Z",
"value": {
"amount": 240000,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-CFS-327458",
"name": "PricewaterhouseCoopers (LLP) PwC"
}
],
"contractPeriod": {
"startDate": "2025-10-27T00:00:00Z",
"endDate": "2026-01-30T23:59:59Z"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/6229e4fc-8660-48b9-b363-d9b2c7a9abed",
"datePublished": "2025-11-13T13:54:17Z",
"format": "text/html",
"language": "en"
}
]
}
]
}