Award

CP1500-17 Fixed Line Voice and Data Services

DEVON COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Award

08 Jan 2019 at 10:14

Award Notice
Tender

12 Apr 2018 at 11:02

Tender Notice
Summary of the contracting process

The public procurement process for the CP1500-17 Fixed Line Voice and Data Services is being conducted by Devon County Council (DCC), located in Exeter, England. This tender, valued at £750,000 and categorised under postal and telecommunications services, aims to improve DCC's internal voice/telephone network. The tender period closed on 14 May 2018, and the contract period commenced on 1 October 2018, with an anticipated end date of 30 September 2021. The procurement method employed was an open procedure, allowing a wide range of bidders to participate.

This tender presents significant opportunities for businesses, particularly those specialising in IT services, telecommunications, and managed networks. Companies that offer consulting, software development, and internet support services are well-positioned to compete in this contracting process. With the shift towards more flexible working methods and advanced technological solutions at DCC, innovative and agile SMEs could find this a lucrative venture to enhance their business footprint in the public sector.

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Notice Information

Notice Title

CP1500-17 Fixed Line Voice and Data Services

Notice Description

DCC operates an internal voice/telephone network which comprises 14 Unify Realitis DX TDM PABXs and a Unify dual node OpenScape Voice VOIP platform. These are linked together via proprietary SIP Trunking running across a managed service MPLS network. The network hosts about 7,000 extensions, spread across approximately 40 sites. Most extensions have an associated DDI number for incoming calls. These DDI services enter the network via DASS at County Hall in Exeter (Central site) and through the SIP service at Taw View in Barnstaple. Alternative routing is employed if the network is congested or down, so that calls will take an alternate route to their destination DCC has moved to a more flexible method of working and uses a speech recognition directory to send calls to the users' nominated device, whether this is a desk extension, mobile, home line or a handset in a partner's location. This is provided by a dual node Netcall Liberty platform and is slowly replacing traditional DDI to contact members of staff. The Liberty platform also provides a voicemail service and some auto attendant services for some of the smaller contact routes into the authority. DCC also operates a 60 seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services, such as Devon Highways, Adult and Childrens Social Care, Trading Standards. This is based on a Unify Realitis DX PABX with intelligent call routing and reporting provided by OpenScape Contact Centre. All relevant tender documentation is available at www.supplyingthesouthwest.org.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-558d1168-c5ea-417d-89a6-ed1435639492
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cce9d15a-0d84-4aab-9097-61005ed0cb2c
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

64000000 - Postal and telecommunications services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£750,000 £500K-£1M
Lots Value
Not specified
Awards Value
£1,200,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jan 20197 years ago
Submission Deadline
14 May 2018Expired
Future Notice Date
Not specified
Award Date
27 Dec 20187 years ago
Contract Period
14 Jan 2019 - 30 Apr 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEVON COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX2 4QD
Post Town
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
Exeter
Electoral Ward
Newtown and St Leonard's
Westminster Constituency
Exeter

Supplier Information

Number of Suppliers
1
Supplier Name

CAPITA IT SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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