Award

Civica iCasework Member's Enquiries Case Management System

LONDON BOROUGH OF ISLINGTON

This public procurement record has 1 release in its history.

Award

24 Jun 2024 at 13:43

Award Notice
Summary of the contracting process

The London Borough of Islington has awarded a contract for the Civica iCasework Member's Enquiries Case Management System. The procurement process was executed through a selective method, calling off from a framework agreement. The contract value is £61,630.89 GBP, and the contract period will run from June 1, 2024, to May 31, 2026. The tender deadline was on May 1, 2024, and the delivery address is located in postal code N1 2UD.

This contract presents an opportunity for businesses specializing in software packages and information systems, as well as IT services such as consulting and software development. Organizations interested in providing services to local government authorities, particularly in the United Kingdom, should explore potential collaborations with the London Borough of Islington for future similar opportunities within the services category.

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Notice Information

Notice Title

Civica iCasework Member's Enquiries Case Management System

Notice Description

The council requires a SaaS case-management application to administer enquiries residents make to their respective member. One solution was sourced through the G-cloud 13 framework, using search criteria from the service's requirements: Civica iCasework. The solution is already in use by the council to administer member enquiries. The annual price has increased, however this is commensurate with increases from suppliers with similar products and services and still provides value for money. As the system is already in use, there are no set-up costs; albeit we will be working with the supplier to make some improvements to optimise the system and generate some efficiencies.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5757a553-e136-4187-ba17-be8c51065fc6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9e4fc16d-37a1-46e6-9266-26747b527d66
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£61,630 Under £100K
Lots Value
Not specified
Awards Value
£61,630 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jun 20241 years ago
Submission Deadline
1 May 2024Expired
Future Notice Date
Not specified
Award Date
19 May 20241 years ago
Contract Period
31 May 2024 - 31 May 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF ISLINGTON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N1 2UD
Post Town
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Islington
Electoral Ward
St Mary's & St James'
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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