Award

2025-049 Case Management System

OFGEM

This public procurement record has 1 release in its history.

Award

25 Feb 2026 at 17:45

Award Notice
Summary of the contracting process

Ofgem, acting as the buying organisation, has completed the procurement process for a robust case management system needed to support its statutory obligations. This contract falls under the industry category of IT services, specifically focusing on computer platforms and configurations, with additional involvement in consulting, software development, internet services, and client application development. Although the tender was primarily located in the United Kingdom, delivery addresses span across several regions, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the Rest of the World. The procurement method utilised was an open procedure, and the tender period concluded on 1st January 2026, with the contract set to commence on 2nd February 2026 and run until 31st January 2028. Ofgem's procurement process was completed, and the award was made active on 2nd February 2026, with the announcement of the award published later that month.

The tender, valued at £85,579.20, offers an excellent opportunity for businesses specialising in IT services and internet applications, particularly those suited to deliver scalable solutions for case management. Small and medium-sized enterprises (SMEs) had the potential to compete in this procurement process, making it a lucrative prospect for those aiming to expand their influence in public sector contracts. The awarded contract was granted to Fivium Ltd, illustrating that businesses with expertise in comprehensive IT support and development services are ideally positioned to compete in such procurements. The opportunities such contracts present could significantly boost a company's portfolio, providing direct exposure to statutory bodies like Ofgem and enabling growth through the delivery of critical infrastructure solutions.

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Notice Information

Notice Title

2025-049 Case Management System

Notice Description

Ofgem requires a robust case management system to support its statutory obligations for handling information rights requests such as Freedom of Information (FOI), Environmental Information Regulations (EIR), Subject Access Request (SAR)), parliamentary correspondence, complaints, and statutory reviews. The system will be used by Ofgem to manage freedom of information, environmental information requests, subject access requests, internal reviews, parliamentary correspondence, complaints and statutory reviews, supporting up to 3,500 cases annually with scalability options.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5c158479-4d65-42fc-99f6-4b5cc7fbbfe8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/032a086b-326b-49cf-9c01-0a66df7bf724
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

72 - IT services: consulting, software development, Internet and support

CPV Codes

30211300 - Computer platforms

30211400 - Computer configurations

72000000 - IT services: consulting, software development, Internet and support

72400000 - Internet services

72420000 - Internet development services

72421000 - Internet or intranet client application development services

Notice Value(s)

Tender Value
£85,579 Under £100K
Lots Value
Not specified
Awards Value
£85,579 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Feb 20262 weeks ago
Submission Deadline
1 Jan 2026Expired
Future Notice Date
Not specified
Award Date
2 Feb 20261 months ago
Contract Period
2 Feb 2026 - 31 Jan 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFGEM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

FIVIUM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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