Tender

TMHS079 Independent Advisor - Customer Scrutiny Panel Reviews

M H S HOMES LTD

This public procurement record has 1 release in its history.

Tender

06 Feb 2019 at 14:30

Tender Notice
Summary of the contracting process

The procurement process involves M H S Homes Ltd, which is seeking a qualified Independent Advisor for the Customer Scrutiny Panel Reviews. This opportunity is classified under system quality assurance assessment and review services and falls within the goods category. The advisory role is expected to begin on 1 April 2019 and continue until 31 March 2022, with a total contract value of £140,000. The tender is currently active, and the submission deadline for proposals is set for 6 March 2019. The services are required in the South East region of England, and the procurement method adopted is an open procedure suitable for a broad range of suppliers.

This tender presents significant opportunities for businesses specialising in quality assurance, auditing, and performance review services. Companies that possess expertise in evaluating customer service frameworks and have experience in consulting or advisory roles would be well-positioned to compete for this contract. Furthermore, small and medium-sized enterprises (SMEs) are encouraged to participate, offering an excellent platform for growth through engagement in public sector projects that aim to enhance service delivery and customer satisfaction within M H S Homes Ltd.

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Notice Information

Notice Title

TMHS079 Independent Advisor - Customer Scrutiny Panel Reviews

Notice Description

We wish to put in place an Advisor to support the Customer Scrutiny Panel in its review of mhs homes services to fulfil its aims. The Advisor will support and assist the CSP to: - examine how customer expectations are identified and met - review if internal systems and processes are effective - consider whether performance is being well managed and value for money is being achieved - consider service improvement plans are realistic and appropriate - identify areas of good practice - undertake mystery shopping, one-to-one interviews, focus groups, reality checks and resident consultation https://mhshomes.esourcingportal.com/participant_public_ojeu.cfm?recordID=4

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-60c5e58f-333c-4b70-8af7-4dfa0c11183e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/08ace339-b4d1-44c6-b866-75189c0b4b54
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72225000 - System quality assurance assessment and review services

79212000 - Auditing services

79313000 - Performance review services

Notice Value(s)

Tender Value
£140,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Feb 20197 years ago
Submission Deadline
6 Mar 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2019 - 31 Mar 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
M H S HOMES LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHATHAM
Postcode
ME4 4LL
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ41 Medway
Delivery Location
TLJ South East (England)
Local Authority
Medway
Electoral Ward
Chatham Central & Brompton
Westminster Constituency
Rochester and Strood

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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