Tender

OOH & ASB

PLYMOUTH COMMUNITY HOMES

This public procurement record has 3 releases in its history.

Tender

24 Oct 2018 at 14:35

Tender

12 Oct 2018 at 08:43

Tender

05 Oct 2018 at 16:14

Summary of the contracting process

Plymouth Community Homes is seeking a service provider through an active tender titled "OOH & ASB," which relates to the industry of repair and maintenance services. The procurement process follows an open procedure and is currently in the Tender stage, with the submission deadline set for 5 November 2018. The services required involve handling Out of Hours and Antisocial Behaviour telephone calls and interfacing with PCH's systems for tenant inquiries. The contract is valued at £350,000 and is due to commence on 5 February 2019, running until 31 March 2024. The service will primarily be delivered in the South West region of the United Kingdom.

This tender represents a significant opportunity for businesses in the service sector, particularly those specialising in customer support and facilities management. Companies that can successfully manage emergency and out-of-hours calls would be well-suited to compete, as would those with experience in interfaces with customer relationship management systems. Engaging in this process could foster growth by establishing long-term relationships with a reputable housing authority and developing expertise in a public sector service environment.

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Notice Title

OOH & ASB

Notice Description

PCH is looking for a service provider to respond to our Out of Hours and Antisocial behaviour telephone calls. The provider will interface with PCH's systems to be able to respond to tenant enquiries accordingly. The process for these services are clearly defined as outlined within the tender documents.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-60df2d7d-1225-455b-9a25-00a31efac58f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f87fa79d-433c-4009-8cd0-f043989afe5e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

50000000 - Repair and maintenance services

79500000 - Office-support services

Notice Value(s)

Tender Value
£350,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Oct 20187 years ago
Submission Deadline
12 Nov 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
5 Feb 2019 - 31 Mar 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
PLYMOUTH COMMUNITY HOMES
Contact Name
Amanda Jones
Contact Email
amanda.jones@plymouthcommunityhomes.co.uk
Contact Phone
+44 1752389768

Buyer Location

Locality
PLYMOUTH
Postcode
PL6 5DH
Post Town
Plymouth
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
TLK South West (England)

Local Authority
Plymouth
Electoral Ward
Budshead
Westminster Constituency
Plymouth Moor View

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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