Tender

Complaints IT System

CROYDON COUNCIL

This public procurement record has 3 releases in its history.

Tender

14 Oct 2020 at 12:30

Tender Notice
Tender

08 Oct 2020 at 15:07

Tender Notice
Tender

08 Oct 2020 at 15:05

Tender Notice
Summary of the contracting process

Croydon Council is seeking to procure a hosted IT solution for managing complaints processing through a competitive tendering exercise titled "Complaints IT System". The procurement process is currently in the tender stage, with the tender period closing on 23rd October 2020. This project belongs to the IT services industry, specifically focusing on consulting, software development, and support. The service will be required at their main address located in Croydon, London, and the contract period is set to commence on 31st December 2020, running until 30th December 2025.

This tender presents a valuable opportunity for businesses in the IT sector, especially those with expertise in software development and support services. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as the procurement has been identified as suitable for them. Companies specialising in office-support services may also find this contract appealing, enabling growth through new client acquisition within the public sector.

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Notice Information

Notice Title

Complaints IT System

Notice Description

Croydon Council's Croydon Digital Service intends to engage in competitive tendering exercise to Procure a hosted IT solution to manage complaints processing and administration for the Council. Additional information: LINK: https://procontract.due-north.com/Advert?advertId=96367829-7309-eb11-8105-005056b64545&fromProjectDashboard=True

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-63eb97f3-c8df-4216-8f3b-16785948bd0d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/01905e4e-0e59-4322-addf-ea71c072507b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

79500000 - Office-support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Oct 20205 years ago
Submission Deadline
14 Oct 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Dec 2020 - 30 Dec 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROYDON COUNCIL
Contact Name
Not specified
Contact Email
hemal.patel@croydon.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
CROYDON
Postcode
CR0 1EA
Post Town
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
TLI London
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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