Award

Contact Centre

THE ROYAL BOROUGH OF KINGSTON UPON THAMES

This public procurement record has 1 release in its history.

Award

28 Nov 2022 at 08:37

Summary of the contracting process

The Royal Borough of Kingston upon Thames awarded a contract for a Contact Centre Platform Solution and associated services. The contract, valued at £580,000 GBP, falls under the category of Software package and information systems. The procurement method used was Other. The contract period is from December 1, 2022, to November 30, 2026. The tender closed on August 26, 2022, and the award was made on November 22, 2022. Businesses in the IT services and consulting industry, especially those offering Contact Centre solutions, are well-suited to compete.

This tender by The Royal Borough of Kingston upon Thames provides opportunities for growth to businesses offering IT services, consulting, software development, and support. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate. The contract was awarded to Puzzel Limited, a company located in Slough, United Kingdom. Interested businesses can explore contracting opportunities with the Royal Borough of Kingston upon Thames by contacting Rachel Borthwick at commissioning@kingston.gov.uk or visiting the Kingston Council website for more information.

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Notice Title

Contact Centre

Notice Description

Contract for the provision of a Contact Centre Platform Solution and associated services for the Royal Borough of Kingston and London Borough of Sutton via CCS G-Cloud 12 framework.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-66602836-d5ee-4334-b39e-6cc63986f9a9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7e4e6552-bb47-455f-abbe-f2eb16ebffe5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£580,000 £500K-£1M
Lots Value
Not specified
Awards Value
£580,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
28 Nov 20223 years ago
Submission Deadline
26 Aug 2022Expired
Future Notice Date
Not specified
Award Date
22 Nov 20223 years ago
Contract Period
1 Dec 2022 - 30 Nov 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
THE ROYAL BOROUGH OF KINGSTON UPON THAMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KINGSTON UPON THAMES
Postcode
KT1 1EU
Post Town
Kingston upon Thames
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Kingston upon Thames
Electoral Ward
Kingston Town
Westminster Constituency
Kingston and Surbiton

Supplier Information

Number of Suppliers
1
Supplier Name

PUZZEL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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