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Resident Engagement and Welfare Monitoring Services Contract

Housing Solutions

This public procurement record has 1 release in its history.

Award

26 Aug 2026 at 17:45

Award Notice
Summary of the contracting process

Housing Solutions procured resident engagement, welfare monitoring and housing support services for residents in the South East of England. The service is delivered through a digital platform and includes regular wellbeing checks, resident communications and reporting on housing needs. This is a community support service with a health-information systems element, combining resident-facing engagement with structured monitoring and information management. The requirement is relevant to providers of housing support, social care, welfare monitoring, telecare, resident communications or digital platforms that can support these activities. The buyer is Housing Solutions, a housing organisation based in Berkshire. The work requires a service capable of connecting digital communication and welfare information with housing support activity for residents across the South East.

The procurement has been completed and awarded following an open procedure. The tender closed on 1 January 2026. Housing Solutions awarded the contract to Alertacall Ltd on 6 July 2026 for £62,000. The contract runs from 1 August 2026 to 31 July 2029. The evaluation concerned a services requirement with an estimated value of £62,000, and the award value is also £62,000. The procurement was identified as suitable for small and medium-sized enterprises. There was one award and one supplier: Alertacall Ltd. The completed contract covers the full resident engagement, welfare monitoring and housing support requirement, including the digital platform, wellbeing checks, communications and housing needs reporting described in the tender.

This award provides a clear indication of Housing Solutions’ demand for an integrated resident engagement and welfare monitoring service rather than a standalone communications tool. A credible future competitor would need a reliable digital platform, effective processes for carrying out and recording wellbeing checks, and the ability to turn resident interactions into useful housing-needs reports. Experience in housing support, resident services, welfare monitoring or community-facing care would strengthen a supplier’s position. Providers should be able to manage sensitive resident information appropriately, maintain consistent communications and support the buyer with dependable reporting. The opportunity was judged suitable for SMEs, so a specialist platform provider or focused support organisation may be well placed to compete, including through a partnership combining technology and resident-service expertise.

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Notice Information

Notice Title

Resident Engagement and Welfare Monitoring Services Contract

Notice Description

Provision of resident engagement, welfare monitoring and housing support services through a digital platform, including wellbeing checks, communications and housing needs reporting.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bf272b49-d572-47d6-b275-a7da887e93c6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

75 - Administration, defence and social security services

CPV Codes

48814000 - Medical information systems

75200000 - Provision of services to the community

Notice Value(s)

Tender Value
£62,000 Under £100K
Lots Value
Not specified
Awards Value
£62,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Aug 2026Yesterday
Submission Deadline
1 Jan 2026Expired
Future Notice Date
Not specified
Award Date
6 Jul 20261 months ago
Contract Period
1 Aug 2026 - 31 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Housing Solutions
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BERKSHIRE
Postcode
SL6 8BY
Postcode Area
Slough
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ15 Berkshire East
Delivery Location
TLJ South East (England)
Local Authority
Windsor and Maidenhead
Electoral Ward
St Mary's
Westminster Constituency
Maidenhead

Supplier Information

Number of Suppliers
1
Supplier Name

Alertacall Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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