Award

IT Service Support Management Tool (ITSSM)

THE NATIONAL ARCHIVES

This public procurement record has 5 releases in its history.

AwardUpdate

10 Dec 2024 at 09:18

Award Notice
AwardUpdate

20 Jul 2022 at 10:47

Award Notice
Award

26 Jan 2022 at 15:21

Award Notice
TenderAmendment

26 Nov 2021 at 11:00

Tender Notice
Tender

10 Nov 2021 at 13:46

Tender Notice
Summary of the contracting process

The National Archives in Richmond, England, has organised a procurement process for an IT Service Support Management Tool (ITSSM), classified under the CPV code 48000000 (Software package and information systems) and additionally 72000000 (IT services: consulting, software development, Internet and support). The process utilised an open procedure (below threshold) and is now in the award update stage. The contract period spans from 6th March 2022 to 5th March 2026, with a 12-month extension granted recently until the end date. The awarded contract, valued at £119,850, was initially published on 10th November 2021, with Alemba Ltd. as the supplier.

This tender provides an opportunity for businesses, particularly SMEs, specialising in IT services and software solutions to engage in a substantial contract with a reputable institution. The focus on a SaaS-based IT service support management solution inclusive of configuration, migration, and transition, presents growth opportunities for companies excelling in these areas. Companies with competencies in IT infrastructure support and service management solutions can leverage this project to expand their portfolio and solidify their market presence. Given Alemba Ltd.'s role as the supplier, other large scale businesses in the IT sector could find similar tenders beneficial for enhancing their operational scope and market reach.

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Notice Information

Notice Title

IT Service Support Management Tool (ITSSM)

Notice Description

The requirement is for a SaaS-based IT Service Support Management solution servicing all corporate users, including configuration, migration and transition to a new solution. Contract extended by 12 months until 5th March 2026 in line with contractual terms agreed

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d3b19e7d-f046-4026-969a-8de604d5f436
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£119,850 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Dec 20241 years ago
Submission Deadline
3 Dec 2021Expired
Future Notice Date
Not specified
Award Date
21 Jan 20224 years ago
Contract Period
6 Mar 2022 - 5 Mar 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE NATIONAL ARCHIVES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RICHMOND
Postcode
TW9 4DU
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified
Local Authority
Richmond upon Thames
Electoral Ward
Kew
Westminster Constituency
Richmond Park

Supplier Information

Number of Suppliers
1
Supplier Name

ALEMBA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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