IT Service Support Management Tool (ITSSM)

THE NATIONAL ARCHIVES

There are 5 contracts in this contracting process.

Summary of the contracting process

The National Archives in Richmond, England, has organised a procurement process for an IT Service Support Management Tool (ITSSM), classified under the CPV code 48000000 (Software package and information systems) and additionally 72000000 (IT services: consulting, software development, Internet and support). The process utilised an open procedure (below threshold) and is now in the award update stage. The contract period spans from 6th March 2022 to 5th March 2026, with a 12-month extension granted recently until the end date. The awarded contract, valued at £119,850, was initially published on 10th November 2021, with Alemba Ltd. as the supplier.

This tender provides an opportunity for businesses, particularly SMEs, specialising in IT services and software solutions to engage in a substantial contract with a reputable institution. The focus on a SaaS-based IT service support management solution inclusive of configuration, migration, and transition, presents growth opportunities for companies excelling in these areas. Companies with competencies in IT infrastructure support and service management solutions can leverage this project to expand their portfolio and solidify their market presence. Given Alemba Ltd.'s role as the supplier, other large scale businesses in the IT sector could find similar tenders beneficial for enhancing their operational scope and market reach.

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IT Service Support Management Tool (ITSSM)

THE NATIONAL ARCHIVES

Contract Timeline

Publication Date

10th December 2024 09:18:25 AM
Contract Summary

The requirement is for a SaaS-based IT Service Support Management solution servicing all corporate users, including configuration, migration and transition to a new solution. Contract extended by 12 months until 5th March 2026 in line with contractual terms agreed
Contract Details

Open Contracting ID

ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0

Publication Source

Contracts Finder

Procurement Stage

AwardUpdate

Procurement Method

Open

Procurement Method Details

Open Procedure (below Threshold)

Procurement Category

Services

Tender Suitability

SME

Framework / DPS
Contract Classification

CPV Code(s)

48000000
72000000

CPV Division(s)

48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
Awarding Authority

THE NATIONAL ARCHIVES

Buyer Name

Buyer Email

itfp@nationalarchives.gov.uk

Buyer Phone

02039083669

Buyer Address

RUSKIN AVENUE

RICHMOND

TW94DU

England
Awarded Supplier(s)

Supplier Name(s)

ALEMBA LTD.

View contract on Contracts Finder

AwardUpdate

IT Service Support Management Tool (ITSSM)

THE NATIONAL ARCHIVES

Contract Timeline

Publication Date

20th July 2022 10:47:40 AM
Contract Summary

The requirement is for a SaaS-based IT Service Support Management solution servicing all corporate users, including configuration, migration and transition to a new solution.
Contract Details

Open Contracting ID

ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0

Publication Source

Contracts Finder

Procurement Stage

AwardUpdate

Procurement Method

Open

Procurement Method Details

Open Procedure (below Threshold)

Procurement Category

Services

Tender Suitability

SME

Framework / DPS
Contract Classification

CPV Code(s)

48000000
72000000

CPV Division(s)

48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
Awarding Authority

THE NATIONAL ARCHIVES

Buyer Name

Stephanie Weedon

Buyer Email

itfp@nationalarchives.gov.uk

Buyer Phone

02039083669

Buyer Address

RUSKIN AVENUE

RICHMOND

TW94DU

England
Awarded Supplier(s)

Supplier Name(s)

ALEMBA LTD.

View contract on Contracts Finder

Award

IT Service Support Management Tool (ITSSM)

THE NATIONAL ARCHIVES

Contract Timeline

Publication Date

26th January 2022 15:21:17 PM
Contract Summary

The requirement is for a SaaS-based IT Service Support Management solution servicing all corporate users, including configuration, migration and transition to a new solution.
Contract Details

Open Contracting ID

ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Open

Procurement Method Details

Open Procedure (below Threshold)

Procurement Category

Services

Tender Suitability

SME

Framework / DPS
Contract Classification

CPV Code(s)

48000000
72000000

CPV Division(s)

48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
Awarding Authority

THE NATIONAL ARCHIVES

Buyer Name

Stephanie Weedon

Buyer Email

itfp@nationalarchives.gov.uk

Buyer Phone

02039083669

Buyer Address

RUSKIN AVENUE

RICHMOND

TW94DU

England
Awarded Supplier(s)

Supplier Name(s)

ALEMBA LTD.

View contract on Contracts Finder

TenderAmendment

IT Service Support Management Tool (ITSSM)

THE NATIONAL ARCHIVES

Contract Timeline

Publication Date

26th November 2021 11:00:08 AM

TenderAmendment Deadline

3rd December 2021 17:00:00 PM Expired
Contract Summary

The requirement is for a SaaS-based IT Service Support Management solution servicing all corporate users, including configuration, migration and transition to a new solution.
Contract Details

Open Contracting ID

ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0

Publication Source

Contracts Finder

Procurement Stage

TenderAmendment

Procurement Method

Open

Procurement Method Details

Open Procedure (below Threshold)

Procurement Category

Services

Tender Suitability

SME

Framework / DPS
Contract Classification

CPV Code(s)

48000000
72000000

CPV Division(s)

48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
Awarding Authority

THE NATIONAL ARCHIVES

Buyer Name

Buyer Email

itfp@nationalarchives.gov.uk

Buyer Phone

Buyer Address

RUSKIN AVENUE

RICHMOND

TW94DU

England

View contract on Contracts Finder

Tender

IT Service Support Management Tool (ITSSM)

THE NATIONAL ARCHIVES

Contract Timeline

Publication Date

10th November 2021 13:46:32 PM

Tender Deadline

3rd December 2021 17:00:00 PM Expired
Contract Summary

The requirement is for a SaaS-based IT Service Support Management solution servicing all corporate users, including configuration, migration and transition to a new solution.
Contract Details

Open Contracting ID

ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0

Publication Source

Contracts Finder

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure (below Threshold)

Procurement Category

Services

Tender Suitability

SME

Framework / DPS
Contract Classification

CPV Code(s)

48000000
72000000

CPV Division(s)

48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
Awarding Authority

THE NATIONAL ARCHIVES

Buyer Name

Buyer Email

itfp@nationalarchives.gov.uk

Buyer Phone

Buyer Address

RUSKIN AVENUE

RICHMOND

TW94DU

England

View contract on Contracts Finder

IT Service Support Management Tool (ITSSM)

THE NATIONAL ARCHIVES

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

IT Service Support Management Tool (ITSSM)

THE NATIONAL ARCHIVES

Contract Timeline

Contract Summary

Contract Details

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Awarding Authority

Awarded Supplier(s)

IT Service Support Management Tool (ITSSM)

THE NATIONAL ARCHIVES

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

IT Service Support Management Tool (ITSSM)

THE NATIONAL ARCHIVES

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

IT Service Support Management Tool (ITSSM)

THE NATIONAL ARCHIVES

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority