Notice Information
Notice Title
PQ0243 - Emergency Duty Team Out of Hours Call Answering Service - AWARD
Notice Description
The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team. Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service. The call handling service will operate during the following times: Monday to Thursday, 17:15 to 08:45 Friday 17:15 to 08:45 Monday Bank holidays The call handling service will be required to do the following: o receive calls o take referral details, o complete the standard referral form o forward the referral to EDT immediately This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-7334d281-311d-4b55-98bc-0ed1e6987feb
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/2668d57e-2545-451c-a379-a1aa3186eede
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
71 - Architectural, construction, engineering and inspection services
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
85 - Health and social work services
-
- CPV Codes
64210000 - Telephone and data transmission services
64211000 - Public-telephone services
64211100 - Local telephone services
64213000 - Shared-business telephone network services
64214000 - Dedicated-business telephone network services
64214200 - Telephone switchboard services
71356300 - Technical support services
72253000 - Helpdesk and support services
79500000 - Office-support services
79511000 - Telephone operator services
79512000 - Call centre
85300000 - Social work and related services
85310000 - Social work services
85321000 - Administrative social services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 23 Jun 20214 years ago
- Submission Deadline
- 19 Feb 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 31 Mar 20214 years ago
- Contract Period
- 31 Mar 2021 - 31 Mar 2024 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BIRMINGHAM CITY COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- WEST MIDLANDS
- Postcode
- B4 7DJ
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG31 Birmingham
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Birmingham
- Electoral Ward
- Newtown
- Westminster Constituency
- Birmingham Ladywood
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/2668d57e-2545-451c-a379-a1aa3186eede
23rd June 2021 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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