Award

Tender for Ticketing Solution - AWARD

NATIONAL MUSEUMS LIVERPOOL

This public procurement record has 1 release in its history.

Award

13 Oct 2022 at 14:28

Award Notice
Summary of the contracting process

National Museums Liverpool (NML) has recently awarded a contract for a ticketing solution, with a contract value not exceeding £170,000 GBP excluding VAT. The contract term is for 5 years until November 30, 2025, with the possibility of a two-year extension. The tender was in the "Award" stage and had a tender period that ended on July 20, 2022. The procurement is classified under the industry-specific software package category, particularly for tickets. This opportunity could be beneficial for businesses able to provide ticketing solutions integrated with Microsoft Dynamics 365 CRM and other key tools like Dynamics 365 Customer Voice and Dynamics 365 Marketing, as required by NML.

National Museums Liverpool's tender for a ticketing solution presents an opportunity for businesses in the services sector to engage. The procurement method used is an open procedure, suitable for SMEs, aligning with NML's preference for collaboration with various teams within the organisation and external providers. Located at William Brown Street, Liverpool, this opportunity is suitable for businesses in the North West region of the United Kingdom. The potential for further integrations between the ticketing solution and existing systems like Point of Sale and Event Management System suggests opportunities for businesses specialising in custom integrations and software development services.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Tender for Ticketing Solution - AWARD

Notice Description

National Museums Liverpool (NML) is inviting tenders for a ticketing solution. NML delivers a box office service year-round to our customers, in-venue and online. We process between 150,000 and 350,000 transactions per year with the majority [c. 80%] being chargeable transactions for exhibition tickets, events tickets, and membership sales. Our box office also processes bookings for school visits and group experiences as well as accepts donations to support the work of the organisation. The box office generates income between PS500,000 and PS1m per year depending on the programme. It's vital that the Ticketing Solution Provider understands that we've made the business decision to introduce Microsoft Dynamics 365 CRM, and for this reason also recognises that the cost of changing from our current CRM solution would be prohibitive to our business. For this reason, it is vital that the Ticketing Solution offered to us can be fully integrated with our existing CRM infrastructure, and not override or attempt to replace any of the core functionality we have chosen to utilise. For example, Microsoft Dynamics 365 CRM is the principal system for managing Patrons and Members. We also utilise Dynamics 365 Customer Voice (Surveys) and Dynamics 365 Marketing (Email Marketing, Events Management), and the Ticketing Solution must be able to work with these key tools. We're also looking to make further use of integrations where possible such as between Ticketing Solution and Point of Sale and Event Management System. The Ticketing Provider will be expected to collaborate with various teams at NML, our CRM Solution Provider and our Web Agency. The contract value for the potential contract term of 5 years (until 30 November 2025 with the option to extend for two 12 monthly periods) is estimated not to exceed PS170,000 GBP excluding VAT. Please note that as volume of transactions are demand led, any values and volumes of transactions stated are approximate and variable over the contract term. Accordingly, no guarantee can therefore be given regarding the volume, nor value, of business placed. Further details are contained within our Invitation to Tender documents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-752db277-0a3f-4cf3-a66f-98e9db558b5e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/888073af-716f-4736-8903-e99eb0d68b8f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

22 - Printed matter and related products

48 - Software package and information systems

CPV Codes

22459000 - Tickets

48100000 - Industry specific software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£170,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20223 years ago
Submission Deadline
20 Jul 2022Expired
Future Notice Date
Not specified
Award Date
10 Oct 20223 years ago
Contract Period
30 Nov 2022 - 30 Nov 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL MUSEUMS LIVERPOOL
Contact Name
Tina Yu
Contact Email
tina.yu@liverpoolmuseums.org.uk
Contact Phone
0151 207 0001

Buyer Location

Locality
MERSYSIDE
Postcode
L3 8EN
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

TIXTRACK (EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-752db277-0a3f-4cf3-a66f-98e9db558b5e-2022-10-13T15:28:17+01:00",
    "date": "2022-10-13T15:28:17+01:00",
    "ocid": "ocds-b5fd17-752db277-0a3f-4cf3-a66f-98e9db558b5e",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-521-13-2022-June-04 - AWARD",
        "title": "Tender for Ticketing Solution - AWARD",
        "description": "National Museums Liverpool (NML) is inviting tenders for a ticketing solution. NML delivers a box office service year-round to our customers, in-venue and online. We process between 150,000 and 350,000 transactions per year with the majority [c. 80%] being chargeable transactions for exhibition tickets, events tickets, and membership sales. Our box office also processes bookings for school visits and group experiences as well as accepts donations to support the work of the organisation. The box office generates income between PS500,000 and PS1m per year depending on the programme. It's vital that the Ticketing Solution Provider understands that we've made the business decision to introduce Microsoft Dynamics 365 CRM, and for this reason also recognises that the cost of changing from our current CRM solution would be prohibitive to our business. For this reason, it is vital that the Ticketing Solution offered to us can be fully integrated with our existing CRM infrastructure, and not override or attempt to replace any of the core functionality we have chosen to utilise. For example, Microsoft Dynamics 365 CRM is the principal system for managing Patrons and Members. We also utilise Dynamics 365 Customer Voice (Surveys) and Dynamics 365 Marketing (Email Marketing, Events Management), and the Ticketing Solution must be able to work with these key tools. We're also looking to make further use of integrations where possible such as between Ticketing Solution and Point of Sale and Event Management System. The Ticketing Provider will be expected to collaborate with various teams at NML, our CRM Solution Provider and our Web Agency. The contract value for the potential contract term of 5 years (until 30 November 2025 with the option to extend for two 12 monthly periods) is estimated not to exceed PS170,000 GBP excluding VAT. Please note that as volume of transactions are demand led, any values and volumes of transactions stated are approximate and variable over the contract term. Accordingly, no guarantee can therefore be given regarding the volume, nor value, of business placed. Further details are contained within our Invitation to Tender documents.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48100000",
            "description": "Industry specific software package"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "22459000",
                "description": "Tickets"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "L3 8EN"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2022-07-20T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-11-30T00:00:00Z",
            "endDate": "2025-11-30T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-196252",
            "name": "National Museums Liverpool",
            "identifier": {
                "legalName": "National Museums Liverpool"
            },
            "address": {
                "streetAddress": "William Brown Street, Liverpool",
                "locality": "Mersyside",
                "postalCode": "L3 8EN",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Tina Yu",
                "email": "Tina.Yu@liverpoolmuseums.org.uk",
                "telephone": "0151 207 0001"
            },
            "details": {
                "url": "https://www.liverpoolmuseums.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-224180",
            "name": "TixTrack (Europe) Ltd",
            "identifier": {
                "legalName": "TixTrack (Europe) Ltd"
            },
            "address": {
                "streetAddress": "The St Botolph Building, London, Greater London, United Kingdom, EC3A 7AR"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-196252",
        "name": "National Museums Liverpool"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-752db277-0a3f-4cf3-a66f-98e9db558b5e-1",
            "status": "active",
            "date": "2022-10-11T00:00:00+01:00",
            "datePublished": "2022-10-13T15:28:17+01:00",
            "value": {
                "amount": 170000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-224180",
                    "name": "TixTrack (Europe) Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-11-30T00:00:00Z",
                "endDate": "2025-11-30T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/888073af-716f-4736-8903-e99eb0d68b8f",
                    "datePublished": "2022-10-13T15:28:17+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}