Award

Telephony System - Isle of Wight Council

ISLE OF WIGHT COUNCIL

This public procurement record has 1 release in its history.

Award

21 Mar 2025 at 13:00

Award Notice
Summary of the contracting process

The Isle of Wight Council has completed the procurement process for replacing its outdated Avaya telephony system, which has been in service for over 15 years. This critical update falls under the industry category of Software package and information systems (CPV 48000000) and encompasses IT services including consulting, software development, and support (CPV 72000000). Situated in the South East of the United Kingdom, the project involved a direct award procurement method, culminating in an award to Maintel on 21st March 2025. The contract, valued at £26,059.05, will commence on 1st April 2025 and conclude by 30th September 2025.

This tender presents significant business growth opportunities for firms specialising in telephony systems, support, and IT services. Given the nature of the project, small and medium enterprises (SMEs) with expertise in Avaya subscriptions, maintenance, and remote call management systems are well-suited to compete for similar future projects. The Isle of Wight Council's focus on upgrading its telephony infrastructure ensures continued substantial call handling capacity, an essential factor for businesses aiming to establish strong, ongoing partnerships in public sector procurement.

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Notice Information

Notice Title

Telephony System - Isle of Wight Council

Notice Description

The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025. The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually. To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below: 1. Avaya subscription 2. Support and maintenance 3. Virsae remote call management system

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/565908af-ede0-4778-83c2-e06d0a111280
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£26,059 Under £100K
Lots Value
Not specified
Awards Value
£26,059 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Mar 202511 months ago
Submission Deadline
21 Mar 2025Expired
Future Notice Date
Not specified
Award Date
21 Mar 202511 months ago
Contract Period
31 Mar 2025 - 30 Sep 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ISLE OF WIGHT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
PO30 1UD
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ34 Isle of Wight
Delivery Location
TLJ South East (England)
Local Authority
Isle of Wight
Electoral Ward
Newport Central
Westminster Constituency
Isle of Wight West

Supplier Information

Number of Suppliers
1
Supplier Name

MAINTEL

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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