Planning

Market Engagement: Provision of a Contact Centre as a Service

THE GUINNESS PARTNERSHIP LTD

This public procurement record has 3 releases in its history.

Planning

25 Jan 2022 at 16:04

Market Engagement Notice
Planning

25 Jan 2022 at 16:03

Market Engagement Notice
Planning

25 Jan 2022 at 15:58

Market Engagement Notice
Summary of the contracting process

The Guinness Partnership Ltd is currently in the planning stage of a procurement process titled "Market Engagement: Provision of a Contact Centre as a Service." This initiative falls within the telecommunications services industry and aims to engage with potential partners to replace its Customer Contact Centre capabilities. Interested organisations are required to submit their responses to a Request for Information by 4pm on 22nd February 2022. The engagement period concludes on the same date, with the initiative based in Oldham, England.

This market engagement presents a significant opportunity for businesses specialising in telecommunications services and equipment. Small and medium enterprises (SMEs) particularly may find this to be an advantageous venture, as the Guinness Partnership is seeking innovative solutions that align with its outlined requirements. Companies that offer Managed Services in customer contact handling or related technologies would be well-suited to compete in this forthcoming procurement opportunity.

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Notice Information

Notice Title

Market Engagement: Provision of a Contact Centre as a Service

Notice Description

This is a market engagement opportunity: Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. We are looking for organisations to provide us with an outline of their offering with reference to our requirements in the market engagement brief. We want to understand what the market can offer before we formally commence any procurement process. Information provided will help inform the procurement process, which is separate to this market engagement. Additional information: Further information about Guinness and detail of the information required can be found at https://procontract.due-north.com/register Responses to this Request for Information are to be submitted via the above portal by 4pm on Tuesday 15th February.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-77b337f7-82b1-40af-a1d0-e9f49cd2ae2b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/344f2fbb-3a61-4b0e-9cfa-da93a00f2ab7
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

CPV Codes

32500000 - Telecommunications equipment and supplies

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jan 20224 years ago
Submission Deadline
Not specified
Future Notice Date
15 Feb 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE GUINNESS PARTNERSHIP LTD
Contact Name
Procurement
Contact Email
procurement@guinness.org.uk
Contact Phone
+44 3031231890

Buyer Location

Locality
OLDHAM
Postcode
OL9 7LH
Post Town
Oldham
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD37 Greater Manchester North East
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Oldham
Electoral Ward
Failsworth East
Westminster Constituency
Manchester Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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