Tender

PQ0243 - Emergency Duty Team Out of Hours Call Answering Service

BIRMINGHAM CITY COUNCIL

This public procurement record has 1 release in its history.

Tender

28 Jan 2021 at 17:05

Tender Notice
Summary of the contracting process

The Birmingham Children's Trust (BCT), which operates under Birmingham City Council, is seeking tenders for the "Emergency Duty Team Out of Hours Call Answering Service" (Tender ID: PQ243). This procurement falls under the industry category of "Administrative social services" and is located in Birmingham, West Midlands. The tender period concludes on 19th February 2021, with the contract scheduled to run for three years, commencing on 1st April 2021 and ending on 31st March 2024. Interested suppliers must register on BCT's e-tendering system (In-tend) to submit their proposals.

This tender presents a significant opportunity for businesses specializing in call handling, social work services, and related administrative support. Companies equipped to provide out of hours services and with experience in emergency response protocols would be particularly well-suited to compete for this contract. Small and medium enterprises (SMEs) are encouraged to apply, as this procurement aims to enhance support for children's social care in Birmingham, providing an avenue for growth in the local market.

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Notice Information

Notice Title

PQ0243 - Emergency Duty Team Out of Hours Call Answering Service

Notice Description

The Birmingham Children's Trust (BCT) Emergency Duty Team (EDT) service provides out of hours emergency cover for children's social care Monday to Friday between 17:15 and 08:45 (16:15 on Friday), and provides weekend cover for Saturday, Sunday and Bank Holidays. The service is made up of Professional Support staff who deal with call handling, and a Social Work team. Monday to Friday the EDT professional support staff work until 00.45, Monday to Thursday and 23.45 Friday and on weekends and bank holidays from 8.45 - 00.45. When the professional support staff, are off duty Social Workers will pick up calls where possible, if at any times during the PSS working hours, or when Social Workers are not available to pick up calls a call handling service is required to manage calls coming into the service. The call handling service will operate during the following times: Monday to Thursday, 17:15 to 08:45 Friday 17:15 to 08:45 Monday Bank holidays The call handling service will be required to do the following: o receive calls o take referral details, o complete the standard referral form o forward the referral to EDT immediately This contract will be for a period of 3 years commencing 1st April 2021 until 31st Mar 2024. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 19th February 2021 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-781f6660-b89c-48f5-8adc-89b104bac89d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/812764af-017d-4f9e-b32c-4c7ebc83c666
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

64210000 - Telephone and data transmission services

64211000 - Public-telephone services

64211100 - Local telephone services

64213000 - Shared-business telephone network services

64214000 - Dedicated-business telephone network services

64214200 - Telephone switchboard services

71356300 - Technical support services

72253000 - Helpdesk and support services

79500000 - Office-support services

79511000 - Telephone operator services

79512000 - Call centre

85300000 - Social work and related services

85310000 - Social work services

85321000 - Administrative social services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jan 20215 years ago
Submission Deadline
19 Feb 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2021 - 31 Mar 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIRMINGHAM CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B4 7DJ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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