Award

Provision of Voice of Customer Software (Rant and Rave) - Direct Award from Crown Commercial Service (CCS) G-Cloud 11 Framework (RM1557.11)

LONGHURST GROUP

This public procurement record has 1 release in its history.

Award

25 Feb 2021 at 14:13

Award Notice
Summary of the contracting process

The Longhurst Group, based in Boston, England, has recently completed a direct award contract for the provision of Voice of Customer Software (Rant and Rave) through the Crown Commercial Service's G-Cloud 11 Framework (RM1557.11). This IT services contract, valued at £399,684, is classified under customer relation management software. The contract began on 1 April 2020 and is set to conclude on 31 March 2023. The tender process for this contract was initiated with submissions closing on 15 March 2020.

This contract presents significant opportunities for businesses that specialise in IT services, particularly those offering customer engagement software solutions. Companies with expertise in software development, customer feedback systems, and consultancy services could find strategic advantages in competing for similar contracts. The procurement method utilised in this instance was a direct award, which may appeal to larger firms with established reputations in the sector to meet the requirements of entities such as the Longhurst Group.

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Notice Information

Notice Title

Provision of Voice of Customer Software (Rant and Rave) - Direct Award from Crown Commercial Service (CCS) G-Cloud 11 Framework (RM1557.11)

Notice Description

A Call-Off Contract to provide a subscription to Voice of Customer Software - Rant and Rave from the Crown Commercial Service (CCS) G-Cloud 11 Framework (RM1557.11). The Rant and Rave software provides customer engagement, feedback, surveys, associated analysis and consultancy services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-79a7fada-0726-466c-a751-ca23a5fd8962
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e85cc25f-f9ba-418f-89e6-9318916f236e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£399,684 £100K-£500K
Lots Value
Not specified
Awards Value
£399,684 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Feb 20214 years ago
Submission Deadline
15 Mar 2020Expired
Future Notice Date
Not specified
Award Date
30 Mar 20205 years ago
Contract Period
31 Mar 2020 - 31 Mar 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONGHURST GROUP
Contact Name
Matthew Rains
Contact Email
procurement@longhurst-group.org.uk
Contact Phone
Not specified

Buyer Location

Locality
BOSTON
Postcode
PE21 7TQ
Post Town
Peterborough
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
TLF East Midlands (England), TLG West Midlands (England)
Local Authority
Boston
Electoral Ward
Wyberton
Westminster Constituency
Boston and Skegness

Supplier Information

Number of Suppliers
1
Supplier Name

UPLAND SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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