Tender

Quality Assurance and Speech Analytics - PP1015

ORBIT GROUP LIMITED

This public procurement record has 1 release in its history.

Tender

06 Jan 2021 at 11:32

Tender Notice
Summary of the contracting process

The procurement process initiated by Orbit Group Limited involves a tender titled "Quality Assurance and Speech Analytics - PP1015," which is classified under the IT services industry. Located in Coventry, England, this open procurement is currently in the Tender stage, with a deadline for submissions set for 8 February 2021. The contract, valued at £240,000, will begin on 1 April 2021 and will run for 24 months, with options to extend for an additional 24 months. The procurement method is an open procedure, enabling a wide array of suppliers to participate.

This tender represents a significant opportunity for businesses specialising in IT services, particularly those offering quality management systems that enhance call, email, and live chat interactions. Small and medium-sized enterprises (SMEs) with expertise in automated solutions are particularly well suited for this tender, as the buyer is seeking a provider that can adeptly manage and implement a new quality assurance system essential for Orbit's recent telephony platform transition.

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Notice Information

Notice Title

Quality Assurance and Speech Analytics - PP1015

Notice Description

Orbit have recently transitioned to a new telephony platform, Anywhere365, (API Info) and as part of this transition have moved away from the previous Quality Management System. Quality Management is vital to our business, especially our Contact Centre and as part of this transition we are looking to implement a new solution for this purpose. We would like to enter into contract with a suitable provider who can implement an automated quality management system across all our calls, emails and live chats. The contract will be awarded for 24 months with 2x further options to extend for a further 12 months (2+1+1). Provision of the service is expected to commence April 2021. This procurement procedure is being run on the e-procurement portal 'Pro-Contract' https://procontract.duenorth.com. If not already registered on the portal, Suppliers can register for free. You will need to search for the opportunity and register interest to view the documents and submit a response. All queries relating to this opportunity must be raised via the portal's message function.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-79a86704-a419-4236-aa88-1a9dc2940295
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3242e44f-e398-40f4-8d2e-8210267f812a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

71700000 - Monitoring and control services

72000000 - IT services: consulting, software development, Internet and support

79512000 - Call centre

Notice Value(s)

Tender Value
£240,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Jan 20215 years ago
Submission Deadline
8 Feb 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2021 - 31 Mar 2025 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ORBIT GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV3 2SU
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Coventry
Electoral Ward
Wyken
Westminster Constituency
Coventry East

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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