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CST240 Contact Centre Telephony & Multi-Channel Solution & Associated Services - call-off from RM6285 GCA framework

Derbyshire County Council

This public procurement record has 1 release in its history.

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11 Aug 2026 at 12:28

Award Notice
Summary of the contracting process

Derbyshire County Council procured a contact centre telephony and multi-channel solution, together with associated services. The requirement covers software and information systems, including IT services such as software development, consultancy, internet and support services. It is intended to support the Council’s contact centre communications across the East Midlands. The work is classified primarily as software and information systems, with related IT support and development. The buyer is Derbyshire County Council, based in Matlock, England. The procurement is categorised as a service opportunity and was identified as suitable for small and medium-sized enterprises. It forms part of the Council’s back-office software requirements.

The procurement has been awarded and is complete. Derbyshire County Council used a direct award call-off from the RM6285 Back Office Software 2 framework, under the Government Commercial Agency framework route. The tender submission deadline was 6 July 2026 at 23:59. The contract was awarded to Netcall Technology Limited on 9 July 2026. The awarded value is £373,672. The contract runs from 10 July 2026 to 9 July 2027. The published procurement value and award value are both £373,672. The award is active, and Netcall Technology Limited is the named supplier for the complete contact centre telephony, multi-channel solution and associated services requirement.

This award demonstrates a defined requirement for integrated contact centre telephony, multi-channel communications and supporting IT services within Derbyshire County Council. It is relevant to software providers, contact centre technology specialists, systems integrators and IT service businesses able to supply and support back-office software solutions through an applicable public sector framework. The procurement was identified as suitable for SMEs, so smaller technology businesses with credible delivery capability may be well placed for comparable requirements. Competitors would need experience of implementing and supporting contact centre platforms, integrating communication channels, providing reliable technical support and operating within framework call-off arrangements. The buyer’s requirement also indicates value in suppliers able to combine software with associated services.

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Notice Information

Notice Title

CST240 Contact Centre Telephony & Multi-Channel Solution & Associated Services - call-off from RM6285 GCA framework

Notice Description

Direct award call-off contract from GCA RM6285 Back Office Software 2 framework for the provision of Contact Centre Telephony & Multi-Channel Solution & Associated Services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7f951443-dbd3-4d29-8e58-cb8f34db1a6a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£373,672 £100K-£500K
Lots Value
Not specified
Awards Value
£373,672 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20262 weeks ago
Submission Deadline
6 Jul 2026Expired
Future Notice Date
Not specified
Award Date
9 Jul 20261 months ago
Contract Period
10 Jul 2026 - 9 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Derbyshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MATLOCK
Postcode
DE4 3AG
Postcode Area
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF13 South and West Derbyshire
Delivery Location
TLF East Midlands (England)
Local Authority
Derbyshire Dales
Electoral Ward
Matlock West
Westminster Constituency
Derbyshire Dales

Supplier Information

Number of Suppliers
1
Supplier Name

Netcall Technology Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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