Award

Remote Assistance Tool

OFGEM

This public procurement record has 1 release in its history.

Award

15 Sep 2025 at 16:45

Award Notice
Summary of the contracting process

The contracting authority, Ofgem, based in London, recently completed an open procedure for a cloud-based Remote Assistance Tool. This software will be utilised by Ofgem's IT Service Desk for secure remote access to desktops, laptops, and mobile devices. Classified primarily under data services, the procurement is valued at £94,149.02 and spans multiple locations, including the United Kingdom and other regions globally. The contract was awarded on 11th September 2025 to SoftCat PLC, with the contract period beginning from 1st October 2025 and ending on 30th September 2027.

This procurement represents a significant opportunity for businesses in the data services and computer support industry, particularly those specialising in remote access solutions and services. The open procedure suggests a competitive and accessible tendering process, especially advantageous for small and medium-sized enterprises (SMEs) seeking to expand their operations. Companies with expertise in software platforms and secure IT solutions are well-positioned to offer compelling solutions to similar future procurements initiated by government entities like Ofgem.

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Notice Information

Notice Title

Remote Assistance Tool

Notice Description

The contract is for a cloud-based Remote Assistance Tool - a software platform that will be used by the Ofgem's IT Service Desk to establish secure remote access and control of desktops, laptops and mobile devices.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7c1bab20-4d91-4413-913e-99078ed45103
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/93c81a0f-d937-46b2-9205-57baef52a1e0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48514000 - Remote access software package

72300000 - Data services

72610000 - Computer support services

72810000 - Computer audit services

Notice Value(s)

Tender Value
£94,149 Under £100K
Lots Value
Not specified
Awards Value
£94,149 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Sep 20255 months ago
Submission Deadline
1 Jan 2025Expired
Future Notice Date
Not specified
Award Date
10 Sep 20255 months ago
Contract Period
30 Sep 2025 - 30 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFGEM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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