Tender

Video Carephones and Virtual Care Agency

NORFOLK COUNTY COUNCIL

This public procurement record has 1 release in its history.

Tender

07 Aug 2023 at 13:05

Tender Notice
Summary of the contracting process

The Norfolk County Council is inviting tenders for the procurement of Video Carephones and Virtual Care Agency services. The contract is in the Health and social work services industry category and is classified as an Open procedure above threshold. The tender period ends on 8th September 2023, with a contract period starting on 1st December 2023 and ending on 30th November 2025. Businesses interested in providing IT services, consulting, software development, Internet support, and telecommunications equipment could find opportunities for growth through this tender.

This procurement process offers a 2-year contract with a possible 1-year extension. The council seeks to engage SMEs and the selected vendors will provide infrastructure support for 200 Video Carephone devices in the community, deliver virtual Care agency support for up to 100 people, and ensure ongoing support, training, data reporting, and recycling services. Businesses with expertise in health tech, IT services, and telecommunications are well-suited to compete in this opportunity by meeting the requirements set by the Norfolk County Council.

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Notice Information

Notice Title

Video Carephones and Virtual Care Agency

Notice Description

Norfolk County wishes to commission the following; o Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following; o Set up of devices for individual people (and dealing with any returns and recycling of devices) o Training of key stakeholders in the use of the devices o Data and reporting on device usage o Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow. Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. Additional information: This procurement will be managed electronically via the Council's e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the 'tenders' section and 'express an interest' to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk. Delivery Notes orfolk County wishes to commission the following; o Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following; o Set up of devices for individual people (and dealing with any returns and recycling of devices) o Training of key stakeholders in the use of the devices o Data and reporting on device usage o Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow. Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. This contract is for 2 years with a possible extension of 1 year. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7ddf24af-dac3-4cd9-ba84-8b82945411a7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0f4f558b-cf91-487a-ac38-1bdc7304f0e2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

72 - IT services: consulting, software development, Internet and support

85 - Health and social work services

CPV Codes

32500000 - Telecommunications equipment and supplies

72000000 - IT services: consulting, software development, Internet and support

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20232 years ago
Submission Deadline
8 Sep 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2023 - 30 Nov 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORFOLK COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORFOLK
Postcode
NR1 2DH
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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