Award

Out of Hours Caller Call Handling Services Contract Reference 1157

LONDON BOROUGH OF EALING

This public procurement record has 1 release in its history.

Award

23 Oct 2018 at 12:46

Award Notice
Summary of the contracting process

The London Borough of Ealing is currently offering the "Out of Hours Caller Call Handling Services Contract" as part of a national initiative to provide telephony services for Councils and Housing Associations. This contract, valued at £24,500,000, is in the award stage, having been awarded to Capita Business Services Limited on 13th September 2018. The contract period begins on 24th September 2018 and will run until 23rd September 2025. The procurement method used was selective, with the tender process involving a competitive dialogue. Delivery addresses for the services cover various locations including the United Kingdom and British Overseas Territories.

This contract presents significant opportunities for businesses in the telecommunications and customer service sectors, particularly those that specialise in telephone answering and survey services. Mid-sized and large companies with experience in handling high-volume telephony needs would be well-suited to compete for similar contracts in the future. Potential suppliers should be prepared to demonstrate their capability to manage out-of-hours services effectively, ensuring exceptional customer support for councils and housing associations.

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Notice Information

Notice Title

Out of Hours Caller Call Handling Services Contract Reference 1157

Notice Description

Award of national out of hours telephony contract for Councils and Housing Associations, with the London Borough of Ealing as lead client, to Capita Business Services Limited

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-813845fd-77d6-4d8a-a860-68d48045fa0e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b53fc713-99dc-43fa-ac60-5e5555ae6df6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialog
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64214200 - Telephone switchboard services

79311210 - Telephone survey services

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£24,500,000 £10M-£100M
Lots Value
Not specified
Awards Value
£12,250,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20187 years ago
Submission Deadline
22 Feb 2017Expired
Future Notice Date
Not specified
Award Date
12 Sep 20187 years ago
Contract Period
23 Sep 2018 - 23 Sep 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF EALING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EALING
Postcode
W5 2HL
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI73 Ealing
Delivery Location
Not specified
Local Authority
Ealing
Electoral Ward
Ealing Broadway
Westminster Constituency
Ealing Central and Acton

Supplier Information

Number of Suppliers
1
Supplier Name

CAPITA BUSINESS SERVICES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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