Notice Information
Notice Title
Health, Safety & Environment Test (HS&E) and One Day Site Safety Plus Health & Safety Awareness Course (HSA) Mystery Shopper
Notice Description
CITB wishes to procure a Mystery Shopping service covering the whole of the United Kingdom and Northern Ireland for two current products. Firstly the Health, Safety and Environment (HS&E) Test which is delivered through two different forms of test centres, Pearson Professional Centres (PPC) and Internet Test Centres (ITC's) centres. This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. This will be required to; measure key customer service levels, monitor performance, provide monthly reports and provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas. The performance of a Test Centre (chosen monthly in advance by CITB) will be measured from the point a booking is made either by phone/on-line through to completing a Test at the chosen location. In addition to the above service CITB would will also require an 'on demand' mystery shopping service for centres delivering the 1 day Site Safety Plus Health and Safety Awareness training courses. This would involve the attendance of a mystery shopper at a whole day training session (7-8hours) to ensure that both the course is being delivered to the standards required and that candidates are being provided with the specified coursed materials.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-878647b3-d99e-4764-933e-47690a3d1833
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/a9a8e261-7408-43e3-b85f-54c2c28ab4b4
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
80 - Education and training services
-
- CPV Codes
72800000 - Computer audit and testing services
79212000 - Auditing services
80000000 - Education and training services
Notice Value(s)
- Tender Value
- £50,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 21 Feb 20179 years ago
- Submission Deadline
- 7 Mar 2017Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 31 Mar 2017 - 31 Mar 2019 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE CONSTRUCTION INDUSTRY TRAINING BOARD
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- KINGS LYNN
- Postcode
- PE31 6RH
- Post Town
- Peterborough
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH52 North and West Norfolk
- Delivery Location
- Not specified
-
- Local Authority
- King's Lynn and West Norfolk
- Electoral Ward
- Bircham with Rudhams
- Westminster Constituency
- North West Norfolk
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/a9a8e261-7408-43e3-b85f-54c2c28ab4b4
21st February 2017 - Opportunity notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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