Award

Provision of Consultancy for The Customer Experience

CROWN COMMERCIAL SERVICE : CABINET OFFICE

This public procurement record has 1 release in its history.

Award

24 Jan 2020 at 09:27

Award Notice
Summary of the contracting process

The procurement process, initiated by the Crown Commercial Service within the Cabinet Office, pertains to the "Provision of Consultancy for The Customer Experience". This tender falls under the consultancy services industry, specifically classified as business analysis and project management consultancy services, and is primarily aimed at delivering enhancements in customer experience. The contract was awarded on 3 December 2019, with a total value of £80,000. The contract period started on 4 December 2019 and concluded on 3 April 2020. The procurement method employed was selective, being a call-off from an existing framework agreement.

This tender presents robust growth opportunities for small and medium-sized enterprises (SMEs) specialising in consultancy services. Companies with expertise in business analysis, project management, and customer experience improvement will find this tender particularly relevant. As the contract has been awarded, businesses looking to enter or expand within the consultancy market can explore partnerships or seek insights from this case to enhance their competitive offerings in future tenders.

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Notice Information

Notice Title

Provision of Consultancy for The Customer Experience

Notice Description

Customer Experience Consultancy Contract Renewal with People too

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8d0d05a3-8fab-494d-98f9-b9c154fd74c7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d9d593c8-f49a-4efe-86da-aa91b082b65f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72221000 - Business analysis consultancy services

72224000 - Project management consultancy services

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
£80,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jan 20206 years ago
Submission Deadline
2 Dec 2019Expired
Future Notice Date
Not specified
Award Date
3 Dec 20196 years ago
Contract Period
4 Dec 2019 - 3 Apr 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE : CABINET OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

PEOPLETOO

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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