Award

ITQ for the provision of an IT Service Management Tool - AWARD

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

10 May 2018 at 08:38

Award Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is seeking quotations for an IT Service Management Tool (ITSMT) in the West Midlands, UK. This procurement process is classified under software support services and has reached the Award stage. The contract is intended to span up to three years, starting from December 1, 2017, to November 30, 2020. Interested vendors must have submitted their quotations by the deadline of 15:00 on 11 October 2017, using the In-tend e-Tendering System, which streamlines the submission process for participants.

This tender presents a substantial opportunity for software vendors specialising in IT service management solutions to engage with a local government authority. Businesses that have experience in delivering ITSMT software capable of enhancing operational efficiencies and customer service would be particularly well-suited to compete. By successfully securing this contract, vendors can establish a significant long-term relationship with Sandwell Metropolitan Borough Council, catering to their ongoing IT support needs.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

ITQ for the provision of an IT Service Management Tool - AWARD

Notice Description

ITQ for the provision of an IT Service Management Tool Sandwell Metropolitan Borough Council (the Council) is seeking quotations from potential providers for the provision of an IT Service Management Tool (ITSMT). The Council's IT department provide support to approximately 4500 users and have about 4000 end points to support. The Council's IT environment is mainly built up using the Microsoft stack. A project to implement Citrix across the authority is already underway. Potential providers of ITSMT software must be able to demonstrate that their application can meet the Council's requirements to increase efficiencies and improve customer service. It is the Council's intention that the contract will be awarded for up to a 3-year period. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the Quotation document or other related documents. In Order To View a On-Line Questionnaire (if applicable) or Submit a Quotation, you will be required to' Opt-In'. Please be mindful that if you are cut and pasting your question responses onto the On-Line Questionnaire that you do so from a notepad document, this is due to the fact that some special characters are not accepted within the On-Line Questionnaire. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Wednesday 11 October 2017 at 15:00hrs

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9400d8ed-2544-47f0-9892-a09a4a16ab3a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e8f0762a-dd56-44e8-b119-08f88c952c7a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

72261000 - Software support services

72263000 - Software implementation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 May 20187 years ago
Submission Deadline
11 Oct 2017Expired
Future Notice Date
Not specified
Award Date
25 Mar 20187 years ago
Contract Period
1 Dec 2017 - 30 Nov 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B69 3DB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Supplier Information

Number of Suppliers
1
Supplier Name

HOUSE-ON-THE-HILL SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-9400d8ed-2544-47f0-9892-a09a4a16ab3a-2018-05-10T09:38:04+01:00",
    "date": "2018-05-10T09:38:04+01:00",
    "ocid": "ocds-b5fd17-9400d8ed-2544-47f0-9892-a09a4a16ab3a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "SCC 405 - AWARD",
        "title": "ITQ for the provision of an IT Service Management Tool - AWARD",
        "description": "ITQ for the provision of an IT Service Management Tool Sandwell Metropolitan Borough Council (the Council) is seeking quotations from potential providers for the provision of an IT Service Management Tool (ITSMT). The Council's IT department provide support to approximately 4500 users and have about 4000 end points to support. The Council's IT environment is mainly built up using the Microsoft stack. A project to implement Citrix across the authority is already underway. Potential providers of ITSMT software must be able to demonstrate that their application can meet the Council's requirements to increase efficiencies and improve customer service. It is the Council's intention that the contract will be awarded for up to a 3-year period. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the Quotation document or other related documents. In Order To View a On-Line Questionnaire (if applicable) or Submit a Quotation, you will be required to' Opt-In'. Please be mindful that if you are cut and pasting your question responses onto the On-Line Questionnaire that you do so from a notepad document, this is due to the fact that some special characters are not accepted within the On-Line Questionnaire. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Wednesday 11 October 2017 at 15:00hrs",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72261000",
            "description": "Software support services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72263000",
                "description": "Software implementation services"
            },
            {
                "scheme": "CPV",
                "id": "72222300",
                "description": "Information technology services"
            },
            {
                "scheme": "CPV",
                "id": "48000000",
                "description": "Software package and information systems"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "B69 3DB"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2017-10-11T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-12-01T00:00:00Z",
            "endDate": "2020-11-30T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-16",
            "name": "Sandwell Metropolitan Borough Council",
            "identifier": {
                "legalName": "Sandwell Metropolitan Borough Council"
            },
            "address": {
                "streetAddress": "Freeth Street, Oldbury",
                "locality": "West Midlands",
                "postalCode": "B69 3DB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Michelle Hackwood",
                "email": "michelle_hackwood@sandwell.gov.uk",
                "telephone": "0121 569 2873"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-85504",
            "name": "House-on-the-Hill Software Ltd",
            "identifier": {
                "legalName": "House-on-the-Hill Software Ltd"
            },
            "address": {
                "streetAddress": "127 Stockport Road, Marple, Stockport, Cheshire, United Kingdom, SK6 6AF"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-16",
        "name": "Sandwell Metropolitan Borough Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-9400d8ed-2544-47f0-9892-a09a4a16ab3a-1",
            "status": "active",
            "date": "2018-03-26T00:00:00+01:00",
            "datePublished": "2018-05-10T09:38:04+01:00",
            "value": {
                "amount": 0,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-85504",
                    "name": "House-on-the-Hill Software Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2017-12-01T00:00:00Z",
                "endDate": "2020-11-30T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e8f0762a-dd56-44e8-b119-08f88c952c7a",
                    "datePublished": "2018-05-10T09:38:04+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}