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2026-049 Telephony Solutions for D&S

Ofgem

This public procurement record has 1 release in its history.

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11 Sep 2026 at 17:45

Award Notice
Summary of the contracting process

Ofgem procured a fully managed, cloud-based telephony and communications service for its operations. The requirement combines digital telephone exchange and IP telephony services into one integrated platform, covering voice services, unified communications, contact centre functionality, reporting and administration tools. The supplier is responsible for software licences, retaining and transferring telephone numbers, service management, maintenance and support. Users must be able to manage accounts, call flows, routing and configuration through a self-service administration portal. The service supports delivery across the United Kingdom and a wide international footprint, including the Channel Islands, Isle of Man, Europe, British Overseas Territories and other locations worldwide. This is a telecommunications services requirement bought by Ofgem, based in London.

The procurement has been completed and awarded following an open procedure. The contract was awarded to 8x8 UK Limited on 14 August 2026 for £940,000. The contract period runs from 14 August 2026 to 25 July 2028. The tender submission deadline was 1 January 2026. It covers a single requirement rather than separate lots. The procurement was classified under CPV 32552310 for digital telephone exchanges, with additional classifications for IP telephone services and telecommunications systems. The awarded value is the value of the contract with 8x8 UK Limited; it is not combined with any other award. The requirement is categorised as services, with the open procedure used to select the supplier.

This award shows demand for suppliers able to deliver and operate an end-to-end cloud telephony environment for a national regulator. Credible competitors would need strong capability across business voice services, unified communications, contact centre platforms, reporting and user administration, with these functions integrated rather than supplied as disconnected tools. They would also need to manage software licensing, telephone-number retention and transfer, service management, maintenance, technical support and a self-service portal for configuring users, call flows and routing. Experience supporting distributed or international operations would be relevant because the service covers UK and overseas locations. The opportunity was identified as suitable for small and medium-sized enterprises, so an SME with demonstrable telecoms delivery capacity and robust support arrangements could be well placed when this requirement next reaches the market.

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Notice Information

Notice Title

2026-049 Telephony Solutions for D&S

Notice Description

Ofgem require a supplier to provide a fully managed, cloud-based telephony and communications platform, delivering voice services, unified communications, contact centre functionality, reporting, and administration tools through a single integrated solution. The contract includes software licences and will support the retention and transfer of telephone numbers. The supplier will also provide service management, maintenance, support, and access to a self-service administration portal to allow it to manage users, call flows, routing, and configuration settings.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-99bad6d6-8253-46e5-99e9-906a0b1662fc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d0ca73f8-dfc5-4eb7-b5f3-2529bba832e3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

CPV Codes

32524000 - Telecommunications system

32552310 - Digital telephone exchanges

64215000 - IP telephone services

Notice Value(s)

Tender Value
£940,000 £500K-£1M
Lots Value
Not specified
Awards Value
£940,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Sep 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Aug 20261 months ago
Contract Period
14 Aug 2026 - 25 Jul 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ofgem
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

8x8 UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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