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Customer Relationship Management (CRM) System

NOTTINGHAMSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

02 Jul 2026 at 10:09

Award Notice
Summary of the contracting process

Nottinghamshire County Council, acting on behalf of the East Midlands Combined County Authority (EMCCA), has completed the award stage for the procurement of a Customer Relationship Management (CRM) System. The contract, valued at £826,353, has been awarded to ANS Group Limited. The procurement process was conducted under the G-Cloud 14 framework, specifically under Lots 2 and 3, for software-related services and customer relationship management software packages. The contract will commence on 1st August 2026 and will continue until 31st July 2029, with the primary delivery location being the East Midlands region of the United Kingdom. This procurement is classified under the CPV code 72260000, denoting software-related services, and marks a significant step forward in supporting the EMCCA’s dedication to offering high-quality, efficient, and accessible services across its jurisdiction.

This tender provides significant opportunities for businesses involved in delivering sophisticated CRM systems and related software services. While the procurement was awarded to a large-scale provider, ANS Group Limited, it underscores the importance of having a robust infrastructure to support public sector needs. Companies with experience in managing expansive software systems, and particularly those equipped to develop, implement, and maintain customer relationship management solutions, are well-suited to pursue similar opportunities in the future. Engaging with large-scale frameworks such as G-Cloud expands potential reach and accelerates market engagement, offering profitable avenues for growth within the public sector.

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Notice Information

Notice Title

Customer Relationship Management (CRM) System

Notice Description

Nottinghamshire County Council on behalf of East Midlands Combined County Authority (EMCCA) is awarding the contract for the procurement of a Customer Relationship Management (CRM) System to ANS Ltd, of which is to support EMCCA's ongoing commitment to delivering high-quality, efficient, and accessible services across the East Midlands region. The procurement was conducted via competition under the CC G-Cloud 14 framework RM1557.14 under Lot 2 and 3.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a01a446e-ec8d-4c1c-bf43-4018dd6e5f6c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8eef2f21-d662-4cbd-a0d7-0fc672e9c07e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72260000 - Software-related services

Notice Value(s)

Tender Value
£826,353 £500K-£1M
Lots Value
Not specified
Awards Value
£500,467 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Jul 20261 weeks ago
Submission Deadline
19 May 2026Expired
Future Notice Date
Not specified
Award Date
30 Jun 20262 weeks ago
Contract Period
31 Jul 2026 - 31 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NOTTINGHAMSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAMSHIRE
Postcode
NG2 7QP
Post Town
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF16 South Nottinghamshire
Delivery Location
TLF East Midlands (England)
Local Authority
Rushcliffe
Electoral Ward
Trent Bridge
Westminster Constituency
Rushcliffe

Supplier Information

Number of Suppliers
1
Supplier Name

ANS GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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