Award

Award Notice - Contact centre services

COMPANIES HOUSE

This public procurement record has 2 releases in its history.

Award

27 Feb 2026 at 18:22

Award Notice
Award

08 Aug 2025 at 12:47

Award Notice
Summary of the contracting process

Companies House has awarded a contract for contact centre services to Serco Limited through a selective procurement process, specifically a call-off from framework RM6181 Lot 1. The procurement, classified under administration, call centre, and customer services categories, covers services across several regions including the United Kingdom, British Overseas Territories, Channel Islands, and Europe. The award was published on 27th February 2026, and the contract is active with a total value of £23,831,000. The contract period spans from 17th July 2025 to 17th November 2028, indicating the process is at the award stage. Companies House, located in Cardiff, is the buying organisation overseeing this initiative.

This tender presents significant opportunities for large-scale businesses in the call centre and customer services industry to expand their operations and engage with a broad geographical customer base. Although small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are not deemed suitable for this specific opportunity, larger organisations can benefit from the substantial contract value and long-term engagement, fostering stability and growth. As the contact centre services are vital for effective customer interactions, businesses specialising in these fields can leverage this contract to showcase capability and enhance service offerings.

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Notice Information

Notice Title

Award Notice - Contact centre services

Notice Description

Companies House has awarded a contract for contact centre services via a further competition against framework RM6181 Lot 1.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a13eee16-04c9-4c7c-9d7b-88510ae21dc1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/93aace33-505d-44ed-af5b-59c131783d98
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

75100000 - Administration services

79342300 - Customer services

79512000 - Call centre

Notice Value(s)

Tender Value
£23,831,000 £10M-£100M
Lots Value
Not specified
Awards Value
£23,831,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Feb 20262 weeks ago
Submission Deadline
9 Dec 2024Expired
Future Notice Date
Not specified
Award Date
20 Jul 20257 months ago
Contract Period
16 Jul 2025 - 17 Nov 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COMPANIES HOUSE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF14 3UZ
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Gabalfa
Westminster Constituency
Cardiff North

Supplier Information

Number of Suppliers
1
Supplier Name

SERCO

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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