Notice Information
Notice Title
Wakefield Council Contact Centre Telephony Solution
Notice Description
This solution will enable us to enhance communication and collaboration across all departments, ensuring that we can respond to customer enquiries swiftly and effectively. By adopting this solution, Wakefield Council aims to deliver an exceptional customer experience, streamline operations, and support the diverse needs of our community. Our new solution will not only address current communication challenges but also position us to adapt to future growth and evolving customer expectations.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-a2787c1b-d7a8-4c2c-bffa-8566e540c3a5
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/ae48e40a-a1cb-4826-8ec8-b71809bf4eed
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
48 - Software package and information systems
51 - Installation services (except software)
-
- CPV Codes
32500000 - Telecommunications equipment and supplies
48333000 - Contact management software package
51340000 - Installation services of line telephony equipment
51350000 - Installation services of line telegraphy equipment
Notice Value(s)
- Tender Value
- £709,010 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £709,010 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 26 Nov 20252 months ago
- Submission Deadline
- 5 Nov 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 5 Nov 20253 months ago
- Contract Period
- 5 Apr 2026 - 5 Apr 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WAKEFIELD COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- WAKEFIELD
- Postcode
- WF1 2EB
- Post Town
- Wakefield
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE45 Wakefield
- Delivery Location
- TLE Yorkshire and The Humber
-
- Local Authority
- Wakefield
- Electoral Ward
- Wakefield North
- Westminster Constituency
- Wakefield and Rothwell
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/ae48e40a-a1cb-4826-8ec8-b71809bf4eed
26th November 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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