Award

Contact Centre Solution

ISLE OF WIGHT COUNCIL

This public procurement record has 2 releases in its history.

Award

28 Apr 2025 at 12:37

Award Notice
Award

28 Apr 2025 at 12:17

Award Notice
Summary of the contracting process

The Isle of Wight Council has completed the procurement process for a "Contact Centre Solution" to replace its current telephony system. This tender falls under the industry category of "Software package and information systems" and is supplemented by "IT services: consulting, software development, Internet and support." The location for delivery is specified as the South East region of the United Kingdom. The procurement stage has reached the award phase, with Cinos Limited being the successful supplier. The contract, valued at approximately £196,526.47, commences on 19 May 2025 and runs until 29 September 2028, including professional services and ongoing support. Potential extensions could extend the contract till 2030, subject to CPI conditions.

This procurement offers substantial growth potential for businesses specialised in cloud-based communication solutions, particularly those integrating with Microsoft Teams. It is particularly suitable for SMEs, supporting innovation and adaptability to the corporate telephony demands of public sector organisations. Businesses with the capability to provide robust implementation and support services may find this an exemplary opportunity to expand their portfolio and demonstrate expertise in IT infrastructure solutions, given the indicated vendor preference towards small to medium enterprises.

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Notice Information

Notice Title

Contact Centre Solution

Notice Description

Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0be03580-1a3a-4411-89cf-722e932bc9fb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£196,526 £100K-£500K
Lots Value
Not specified
Awards Value
£504,336 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
28 Apr 202510 months ago
Submission Deadline
10 Jan 2025Expired
Future Notice Date
Not specified
Award Date
27 Apr 202510 months ago
Contract Period
18 May 2025 - 29 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ISLE OF WIGHT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
PO30 1UD
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ34 Isle of Wight
Delivery Location
TLJ South East (England)
Local Authority
Isle of Wight
Electoral Ward
Newport Central
Westminster Constituency
Isle of Wight West

Supplier Information

Number of Suppliers
1
Supplier Name

CINOS

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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