Tender

Out of Hours Emergency Call Handling Services for Cheltenham Borough Homes and Cheltenham Borough Council

CHELTENHAM BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

TenderAmendment

13 Dec 2022 at 14:07

Tender Notice
Tender

23 Nov 2022 at 16:02

Tender Notice
Summary of the contracting process

The Cheltenham Borough Council is seeking Out of Hours Emergency Call Handling Services for its tenants and leaseholders in Cheltenham. The contract term is 3 years with a possible 1-year extension starting on April 1, 2023. The tender deadline is January 4, 2023, and the contract period ends on March 31, 2026.

This procurement opportunity in the services sector offers potential for businesses providing telephone-answering and community health services. Companies with experience in emergency call handling for housing management and anti-social behaviour are well-suited to compete. The procurement stage is active, and interested parties can find more information on the Cheltenham Borough Council's website.

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Notice Information

Notice Title

Out of Hours Emergency Call Handling Services for Cheltenham Borough Homes and Cheltenham Borough Council

Notice Description

CBH require an Out of Hours (OOH) emergency call handling service for its tenants and leaseholders in their properties and communal areas and surrounding land. The OOH's emergency telephone number (0800 408 0000) provides a source of contact for all tenants, leaseholders and others who require assistance or advice OOH in the following areas o Repairs and housing management call handling o Anti-Social Behaviour (ASB) call handling o Business Continuity for telephone services. The service operates between 17.00 hours and 08.00 hours Monday to Friday and 24 hours during public holidays and weekends. CBH close their offices on Christmas Eve (if Christmas Eve falls on a weekend this will be the last working day) and re-open the first working day after recognised Christmas bank holiday period. Offices are closed for New Year's Eve and New Year's Day. CBC require an Out of Hours (OOH) emergency call handling service for the council's parks, gardens and buildings, as defined at Section 5 in the specification This service is provided through a dedicated telephone number as follows, 01242 264102. The service operates when the CBC phone lines are closed: 5pm to 9am Monday to Friday, 24 hours Saturday, Sunday and all public holidays. Also 24 hours in the event of CBC closing over the Christmas and New Year period. Contract term is 3 years with an option to offer a 1 year extension and will commence on the 1st April 2023. Additional information: To express an interest and download the tender documentation please visit; https://in-tendhost.co.uk/publicagroup/aspx/Home Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a8930a95-93b7-430a-989d-cd84b1d1396a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/91cb9159-472c-4157-bb75-d42ee1c80008
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

75200000 - Provision of services to the community

79510000 - Telephone-answering services

85323000 - Community health services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Dec 20223 years ago
Submission Deadline
9 Jan 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2023 - 31 Mar 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CHELTENHAM BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLOUCESTERSHIRE
Postcode
GL50 9SA
Post Town
Gloucester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK73 Gloucestershire CC
Delivery Location
TLK South West (England)
Local Authority
Cheltenham
Electoral Ward
College
Westminster Constituency
Cheltenham

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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