Award

Provision of Continuity of Service for Customer Experience Platform

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

14 Nov 2022 at 10:37

Award Notice
Summary of the contracting process

The Crown Commercial Service has awarded a contract for the Provision of Continuity of Service for Customer Experience Platform worth £50,000. The procurement method used was Other - Single Tender Action. The contract period starts on October 3, 2022, and ends on October 2, 2023. The tender deadline was September 28, 2022, and the service is related to IT software package and survey analysis services. The awarded supplier is Qualtrics, LLC, located in the United States.

This contract opportunity with the Crown Commercial Service offers a chance for businesses providing IT software packages and survey analysis services to expand their operations. Small and medium-sized enterprises (SMEs) may find this tender particularly suitable. The significant contract value of £50,000 and the specific focus on customer satisfaction survey tools present a lucrative growth opportunity for tech companies specialised in these areas.

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Notice Information

Notice Title

Provision of Continuity of Service for Customer Experience Platform

Notice Description

A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user exper

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-acbf3eeb-ea61-4864-ba91-eff95cb9a7ec
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/be215e0c-049b-483e-ae17-c6f7a9abc948
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Single Tender Action
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48517000 - IT software package

79311300 - Survey analysis services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
£50,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Nov 20223 years ago
Submission Deadline
27 Sep 2022Expired
Future Notice Date
Not specified
Award Date
27 Sep 20223 years ago
Contract Period
2 Oct 2022 - 2 Oct 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Crown Commercial Service on behalf of Cabinet Office : Cabinet Office
Contact Email
supplier@crowncommercial.gov.uk
Contact Phone
3450103503

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLI London
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

QUALTRICS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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