Planning

Pre-Market Engagement: Contact Centre and Telephony Solutions

NOTTINGHAMSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Planning

08 Nov 2021 at 10:59

Market Engagement Notice
Summary of the contracting process

The Nottinghamshire County Council is currently in the planning stage for a tender titled "Pre-Market Engagement: Contact Centre and Telephony Solutions." This opportunity falls under the telecommunications services industry category and pertains to the procurement of various telephony solutions, including contact centre services, SIP lines, and mobile data. The engagement period ends on 24th November 2021, with all expressions of interest required by 17:00 on the same date. Potential suppliers should note that the current annual budget for these services is approximately £1 million, and the council intends to procure a single Lot framework with one supplier.

This tender offers a prime opportunity for telecommunications and software companies looking to expand their market presence, particularly those experienced in providing contact centre solutions and supporting software. Businesses that can demonstrate prior successes in similar projects through detailed case studies, showcasing their capability to meet the Council's requirements, would be particularly well-suited to participate in this procurement process. Both small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to express interest.

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Notice Information

Notice Title

Pre-Market Engagement: Contact Centre and Telephony Solutions

Notice Description

The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity in relation to supply of contact centre and telephony solutions Nottinghamshire County Council (the Council) has various telephony contracts which are due to expire over the next 2 years including the following: * Contact Centre solution - supplier Rostrvm * SIP Lines and Calls - supplier VirginMedia * BT lines and calls -Daisy * Mobile Voice and Data - supplier EE * Call logging/ management software - supplier various In addition to the above the Council is looking at the following * PCI compliant solution for taking payments over the phone * Moving to Microsoft Teams which is currently used for internal calls but Skype for business is used for external calls. * Moving smaller sites from individual telephony systems to the corporate solution It is currently envisaged that the procurement will be done as a single Lot framework with a single supplier. Current revenue budget per annum for the above is approximately PS1 million. This is provided for information only Suppliers are invited to express an interest in this opportunity and submit a short case study on where they have delivered similar solutions. The case study should include contact details for the Customer the contract was/ is with, contract dates, contract value and a description of what was delivered and how it matches our requirements. All expressions of interest must be submitted by 24th November at 17:00.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b06897e8-aeed-450b-8696-c944dca980a1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e74ac55c-796b-4665-80be-7251dfc4f023
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services

CPV Codes

48500000 - Communication and multimedia software package

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Nov 20214 years ago
Submission Deadline
Not specified
Future Notice Date
24 Nov 2021Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NOTTINGHAMSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAMSHIRE
Postcode
NG2 7QP
Post Town
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF16 South Nottinghamshire
Delivery Location
Not specified
Local Authority
Rushcliffe
Electoral Ward
Trent Bridge
Westminster Constituency
Rushcliffe

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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