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Contract Timeline
- Publication Date
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1st November 2024 13:59:30 PM
- Tender Deadline
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2nd December 2024 12:00:00 PM Expired
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Contract Summary
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council. Additional information: The tender documentation is free to access on the following link. https://in-tendhost.co.uk/eastsuffolk Delivery Notes The contract period will be between April 2025 and April 2030 (5 years) with additional optional extensions of 2 years (5+1+1 in total). Is a Recurrent Procurement Type? : No
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Contract Details
- Open Contracting ID
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ocds-b5fd17-b09a5ca7-ce0d-4c06-9ad3-c2b65f706143
- Publication Source
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Contracts Finder
- Procurement Stage
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Tender
- Procurement Method
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Selective
- Procurement Method Details
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Competitive Procedure With Negotiation (above Threshold)
- Procurement Category
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Services
- Tender Suitability
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SME
- Framework / DPS
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Contract Classification
- CPV Code(s)
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48100000
48217000
48219300
48333000
48445000
72212100
72212211
72212445 - CPV Division(s)
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48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
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Awarding Authority
- Buyer Name
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Amy Moye
- Buyer Email
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amy.moye@eastsuffolk.gov.uk
- Buyer Phone
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+44 1502523507
- Buyer Address
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Peachman Way,, Norwich,
Norfolk,
NR7 0WF
United Kingdom