Tender

South Norfolk Council: Customer Relation Management Software Package

EAST SUFFOLK COUNCIL

This public procurement record has 1 release in its history.

Tender

01 Nov 2024 at 13:59

Tender Notice
Summary of the contracting process

South Norfolk Council, in collaboration with Broadland District Council and procurement support from East Suffolk Council, is seeking bids for a Customer Relation Management (CRM) Software Package. This tender is for a cloud-based customer experience platform aimed at improving service efficiency amidst economic challenges. The primary industry category is "Industry specific software development services" (CPV 72212100), with additional classifications related to contact management, transaction-processing, and platform interconnectivity. The tender, currently in the active stage, has a procurement method described as a "selective competitive procedure with negotiation". The contract will commence on 30 April 2025 and run through to 29 April 2032, including possible extensions. Bids must be submitted by 12:00 PM on 2 December 2024, and the location specified is Norwich, East of England.

This tender offers significant growth opportunities for software development firms specialising in CRM, contact management, and digital transaction processing. It is particularly well-suited for small and medium-sized enterprises (SMEs) looking to expand their footprint in the public sector. The contract’s duration and potential extensions provide a long-term engagement that can offer stable revenue streams and opportunities for further collaborative innovations. Participation in this tender could also enhance a firm's portfolio and reputation by partnering with notable public entities like South Norfolk and Broadland District Councils.

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Notice Information

Notice Title

South Norfolk Council: Customer Relation Management Software Package

Notice Description

South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council. Additional information: The tender documentation is free to access on the following link. https://in-tendhost.co.uk/eastsuffolk Delivery Notes The contract period will be between April 2025 and April 2030 (5 years) with additional optional extensions of 2 years (5+1+1 in total). Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b09a5ca7-ce0d-4c06-9ad3-c2b65f706143
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6d0ad023-4fff-432e-b612-904bcbb085db
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48100000 - Industry specific software package

48217000 - Transaction-processing software package

48219300 - Administration software package

48333000 - Contact management software package

48445000 - Customer Relation Management software package

72212100 - Industry specific software development services

72212211 - Platform interconnectivity software development services

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Nov 20241 years ago
Submission Deadline
2 Dec 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Apr 2025 - 29 Apr 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EAST SUFFOLK COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORFOLK,
Postcode
NR7 0WF
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Broadland
Electoral Ward
Brundall
Westminster Constituency
Broadland and Fakenham

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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