Planning

Early engagement notice - Contact Centre

COMPANIES HOUSE

This public procurement record has 1 release in its history.

Planning

29 Jan 2024 at 16:14

Market Engagement Notice
Summary of the contracting process

Companies House, a public sector organisation based in CARDIFF, Wales, is planning an early market engagement process for the potential procurement of Contact Centre Services. The process aims to gather information from multiple markets to inform the future delivery model of its customer contact service, following the expiration of the current contract in November 2025. Companies House intends to engage in various market activities to explore opportunities and is open to receiving feedback from interested suppliers. The engagement activities may include RFI, surveys, questionnaires, and one-to-one meetings, with procurement activities expected to take place in late 2024 to early 2025.

The tender, classified under industry-specific software packages, communication and multimedia software packages, call centre services, and supply services of personnel, presents an opportunity for businesses operating in these sectors to participate. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are particularly encouraged to engage. Companies interested in providing contact centre software, contingent labour resources, or fully outsourced contact centre services should consider engaging with Companies House by emailing Commercial@companieshouse.gov.uk with company details and service offerings. This opportunity allows businesses to shape the future commercial strategy of Companies House while potentially securing a future procurement contract.

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Notice Information

Notice Title

Early engagement notice - Contact Centre

Notice Description

**Early Engagement** Companies House (CH) is seeking to engage three separate markets to provide information that will be used to inform our choice of delivery model for Contact Centre Services. Our existing arrangement ends in November 2025 and we are keen to understand all available methods through which our customer contact service can be delivered and managed. Companies House anticipates that the way we engage with our customers will change significantly over the next 5-10 years and would like to understand, from the market, what the potential opportunities will be. CH has a customer contact centre service to provide information and guidance to our customers and to drive compliance with the Companies Act. CH's contact centre service is currently fully outsourced to a single supplier. In order to ascertain what the optimal delivery model is for the future (post Nov 25) CH contact centre CH is engaging multiple markets to become fully informed. The delivery model chosen by CH could contain elements from each of these different markets to make up the final service. Any procurement activity necessitated by the chosen delivery model would take place in late 2024 to early 2025. Companies House plans to undertake, but does not commit to, the following market engagement activities: Contact centre software - CCaaS Resource - contingent labour Fully outsourced Contact Centre Market engagement could take multiple rounds and consist of: - RFI, Survey/ questionnaires - 1 to 1 meetings with potential suppliers Feedback from suppliers via this early engagement will help inform our thinking and shape the future commercial strategy. If you are interested in this potential opportunity, Companies House would like to engage with you. Please email your company details, specifying which market you operate in and the relevant services your company supplies in including a main point of contact to Commercial@companieshouse.gov.uk This is Early Market Engagement for a potential opportunity, as such, Companies House is not obligated to run a procurement following this activity and is not liable for any costs associated with participating in this Early Engagement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ba50734c-7bb3-4043-88bf-efb94e454d7a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/daa0cd95-6879-4f4a-9c3d-3d69311d0757
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48100000 - Industry specific software package

48500000 - Communication and multimedia software package

79512000 - Call centre

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jan 20242 years ago
Submission Deadline
Not specified
Future Notice Date
29 Mar 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COMPANIES HOUSE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF14 3UZ
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Gabalfa
Westminster Constituency
Cardiff North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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