Award

GB-London: Development of a Visitor Experience Training Programme

IMPERIAL WAR MUSEUMS

This public procurement record has 1 release in its history.

Award

01 Aug 2024 at 14:25

Award Notice
Summary of the contracting process

Imperial War Museums (IWM) has concluded the procurement process for the development of a Visitor Experience Training Programme, aimed at enhancing visitor engagement across all IWM sites. The awarded contract, with a value of £35,000, falls under the industry category of Recreational, Cultural, and Sporting Services (CPV: 92000000). The procurement stage has reached the award phase, with the contract awarded on 4th July 2024 and set to commence on 2nd September 2024. The contract will run until 28th February 2025. This open procedure sought services to ensure a welcoming and inclusive visitor experience, underscoring IWM's commitment to customer care and museum services across regions including the British Oversea Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom.

This tender presents a significant opportunity for businesses specialising in training programme development, particularly those with a focus on customer service and cultural services. Ethos Farm Limited, a large-scale supplier, has been awarded this contract, reflecting the potential for business growth in similar sectors. Companies with expertise in creating engaging and inclusive training programmes, especially those catering to museums and cultural institutions, would find such opportunities beneficial for expanding their portfolios and establishing credibility within the public sector. This initiative also encourages partnerships with organisations committed to visitor experience excellence.

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Notice Information

Notice Title

GB-London: Development of a Visitor Experience Training Programme

Notice Description

Imperial War Museums is seeking to appoint a consultant training developer to aid us in improving the visitor experience across all of the IWM sites and designing a training programme to ensure uniformity across all of the IWM sites. IWM would like to ensure that we are providing a welcoming, inclusive, and engaging experience for all visitors.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bb200dbc-d673-4232-a1f2-bca44abb9515
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f0d3fda1-7633-4f5a-9b2c-a4e37632299e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

92 - Recreational, cultural and sporting services

CPV Codes

79342300 - Customer services

79342320 - Customer-care services

92000000 - Recreational, cultural and sporting services

92500000 - Library, archives, museums and other cultural services

92521000 - Museum services

Notice Value(s)

Tender Value
£35,000 Under £100K
Lots Value
Not specified
Awards Value
£35,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Aug 20241 years ago
Submission Deadline
3 Jul 2024Expired
Future Notice Date
Not specified
Award Date
3 Jul 20241 years ago
Contract Period
1 Sep 2024 - 28 Feb 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
IMPERIAL WAR MUSEUMS
Contact Name
Procurement & Resources Officer
Contact Email
erowberry@iwm.org.uk
Contact Phone
02074165000

Buyer Location

Locality
LONDON
Postcode
SE1 6HZ
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified
Local Authority
Southwark
Electoral Ward
St George's
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

ETHOS FARM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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