Award

CBMDC 462 - automated telephony call routing solution

CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

12 Mar 2026 at 10:00

Award Notice
Summary of the contracting process

City of Bradford Metropolitan District Council has completed the award stage for the procurement of an automated telephony call routing solution, classified under telephone switchboards and call centre IT services. The procurement, identified as CBMDC 462, was conducted via a direct award under the NHS Patient Healthcare Communications and Related IT Services framework. The project is set to commence on 1st April 2026 and will run until 31st March 2028, with the option to extend for an additional 12 months. The contracting process took place in Yorkshire and the Humber, with an overall contract value anticipated between £40,000 and £70,000. Key details regarding this procurement were made public on 12th March 2026.

This opportunity is poised to benefit businesses specialising in telephony and IT services, particularly those with expertise in automated call routing solutions and speech recognition technology. While the direct award methodology limits competition, larger companies like NETCALL TECHNOLOGY LTD, who secured the contract, exhibit the capacity to innovate and deliver complex telecom solutions. Enterprises with capabilities in providing comprehensive, scalable call centre systems are encouraged to gear up for future engagements with City of Bradford or similar councils, enhancing their market presence within the public sector.

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Notice Information

Notice Title

CBMDC 462 - automated telephony call routing solution

Notice Description

Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls. Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services 2 year, with 1 x 12 month extension

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bf7e2b2c-88c1-4a85-9fb6-072346a42c3d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e571ec99-6617-4a09-adea-46cf7f437933
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

32543000 - Telephone switchboards

72000000 - IT services: consulting, software development, Internet and support

79512000 - Call centre

Notice Value(s)

Tender Value
£70,000 Under £100K
Lots Value
Not specified
Awards Value
£41,252 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Mar 20262 days ago
Submission Deadline
13 Feb 2026Expired
Future Notice Date
Not specified
Award Date
9 Mar 20266 days ago
Contract Period
31 Mar 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CITY OF BRADFORD METROPOLITAN DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD1 1HX
Post Town
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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