Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Telephony - Provision of Zoom Licenses and Support

Brentwood Borough Council

This public procurement record has 1 release in its history.

Award

23 Sep 2026 at 12:34

Award Notice
Summary of the contracting process

Brentwood Borough Council is buying telephony services comprising Zoom licences and support for Zoom Phone, Zoom Contact Centre and Zoom Virtual Agent. The requirement covers software and related telecommunications and IT support services. Delivery is in Brentwood, Essex. The services are intended to provide the council with Zoom-based telephony and contact-centre capability, including virtual-agent functionality. The buyer is Brentwood Borough Council; the selected supplier is Zoom Communications Inc. This is a council-specific requirement for licensing and support across the named Zoom products, rather than a general purchase of software or telecommunications services.

The procurement is complete and has been awarded to Zoom Communications Inc. The award was made on 30 April 2026, with a contract running from 30 April 2026 to 29 April 2029. The awarded contract value is £173,851.35. The original estimated procurement range was £173,851.35 to £231,801.80. Brentwood Borough Council used a selective route, making a call-off from a framework agreement. The tender deadline was 13 April 2026 at 5pm. The available evaluation information does not state specific award criteria or weightings. The award is recorded as active.

This award shows that Brentwood Borough Council buys an integrated Zoom telephony package covering phone licences, contact-centre capability, virtual-agent functionality and ongoing support. A credible competitor when this requirement next comes to market would need to demonstrate the ability to supply and support all three elements as a joined-up service, with sufficient capacity to serve a borough council over a multi-year contract. Experience implementing and supporting Zoom Phone, Zoom Contact Centre and Zoom Virtual Agent would be directly relevant, alongside dependable telecommunications and IT service delivery. The buyer used a framework call-off route, so suppliers seeking similar work with this council should be positioned to compete through an applicable framework. The recorded award went to a large supplier, and the procurement was marked unsuitable for SMEs and voluntary, community or social enterprises.

How relevant is this notice?

Notice Information

Notice Title

Telephony - Provision of Zoom Licenses and Support

Notice Description

The provision of Telephony Services for Brentwood Borough Council. Brentwood Borough Council requires Zoom Licenses and Support Services for Zoom Phone, Zoom Contact Centre & Zoom Virtual Agent.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c0891c45-3bf2-44e3-ab32-dad1e556f696
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ad1e31a6-37c2-4f30-a62c-be0353488204
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

64200000 - Telecommunications services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£231,801 £100K-£500K
Lots Value
Not specified
Awards Value
£173,851 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Apr 20265 months ago
Contract Period
30 Apr 2026 - 29 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Brentwood Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRENTWOOD
Postcode
CM15 8AY
Postcode Area
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Brentwood
Electoral Ward
Brentwood South
Westminster Constituency
Brentwood and Ongar

Supplier Information

Number of Suppliers
1
Supplier Name

Zoom Communications Inc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...