Award

Direct Award of Contract to provide an Adults Social Care Case Management System

TORBAY COUNCIL

This public procurement record has 1 release in its history.

Award

22 Jul 2025 at 15:44

Award Notice
Summary of the contracting process

Torbay Council has directly awarded a contract to Liquidlogic Limited, trading as 'System C', for the provision of a new Adults Social Care Case Management System. This contract, valued at £1,653,000, aims to integrate seamlessly with the existing Children's Services System, Liquidlogic, and is set to commence on 17 July 2025, with a completion date of 16 July 2030. The award follows the procurement stage tagged as 'award' on 22 July 2025. The need for compatibility drove the decision as the new system will serve both Torbay Council and the Torbay and South Devon NHS Foundation Trust, located in the South West region of the United Kingdom. This direct award falls under the procurement method of 'direct', as outlined in an earlier Voluntary Ex Ante Transparency (VEAT) notice published on 7 January 2025.

This contract presents substantial business growth opportunities, especially for software solutions providers with expertise in integrating complex systems across different domains. It is particularly advantageous for large-scale software developers familiar with public sector requirements who can offer cohesive solutions that bridge existing technological frameworks, resulting in significant cost savings and operational efficiencies. Companies with a focus on software support, supply, and implementation services can benefit from contributing to future integrations as demand for similar compatible systems rises. This opportunity will appeal to businesses that value the stability offered by long-term projects, working closely with governmental and health sector bodies to implement cohesive technology solutions.

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Notice Information

Notice Title

Direct Award of Contract to provide an Adults Social Care Case Management System

Notice Description

Torbay Council has direct awarded a contract for provision of its new Adults Services' Case Management System (CMS), to the incumbent supplier of its Children's Services' System. This is a direct award, following the publication of a Voluntary ex ante transparency (VEAT) notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal approval to directly award the contract from Torbay Council's Cabinet. The system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust. Award is made on the grounds that the works, supplies or services can only be provided by a particular economic operator due to an absence of competition for technical reasons. The Council undertook a further competition from Lot 3c of CCS' RM3821 Data & Application Solutions Framework for a supplier for supply & ongoing maintenance of a children's social care CMS. It allowed for the contract to be modified to include future provision of an adult social care CMS, as the 2 systems are required to be compatible with one another. The adult social care CMS was required after the Children's contract was awarded. But due to unforeseen circumstances, including impact of COVID on social care resources there was a significant delay in putting a new system in place. Due to this and increases in the cost of the contract from the previously estimate, the Council considers that it is no longer appropriate to modify the existing contract. However, a compatible system across children's & adult's social care remains. Whilst there are alternative suppliers of CMS's, appointment of a different supplier will result in receiving a solution incompatible with the current children's CMS. The differences in how the systems function will result in additional costs (to make each compatible with one another), difficulties in implementing a new system and the ongoing operation / maintenance of both, which will not deliver best value. This direct award will deliver the following benefits to Council, the system's end users & the public purse: Seamless and more cost-effective integration with the current Children's CMS (Liquid Logic) by utilising the same solution, and cost savings and efficiencies in hosting arrangements by utilising the same supplier. Efficiencies, consistency & effectiveness in reporting capabilities by utilising the same solution and in contract management by having the same supplier for both CMS. More efficient migration of data as, the same system used to be operated across both children's & adult social care, meaning the Council's IT team have experience of migrating data from the old system to the new. The Council will begin implementation planning and data migration from its current system, from July 2025 onwards

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c0ed60c9-1b4b-4665-a58e-bbc3ee4fa209
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8fce53a0-98e9-45b0-b229-6aa8e14b0a72
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48333000 - Contact management software package

48445000 - Customer Relation Management software package

48611000 - Database software package

72261000 - Software support services

72263000 - Software implementation services

72267100 - Maintenance of information technology software

72268000 - Software supply services

Notice Value(s)

Tender Value
£1,650,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,193,585 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20257 months ago
Submission Deadline
4 Mar 2025Expired
Future Notice Date
Not specified
Award Date
4 Mar 202511 months ago
Contract Period
16 Jul 2025 - 16 Jul 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TORBAY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TORQUAY
Postcode
TQ1 3DR
Post Town
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK42 Torbay
Delivery Location
TLK South West (England)
Local Authority
Torbay
Electoral Ward
Tormohun
Westminster Constituency
Torbay

Supplier Information

Number of Suppliers
1
Supplier Name

LIQUIDLOGIC LIMITED TRADING AS 'SYSTEM C

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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