Award

ESPH TW Out of Hours Telephone Service (ESPH306 LM) - AWARD

SE SHARED SERVICES

This public procurement record has 1 release in its history.

Award

11 Jan 2021 at 14:26

Summary of the contracting process

The procurement process involves SE Shared Services, which encompasses Eastbourne Borough Council, Hastings Borough Council, Lewes District Council, Rother District Council, and Wealden District Council. The title of the awarded contract is "ESPH TW Out of Hours Telephone Service (ESPH306 LM)," classified under the customer services industry. The service covers telephone inquiries for the councils during out-of-hours periods. The contract period runs from 25 January 2021 to 23 January 2026, with the awarded tender having received approval on 6 January 2021. The procurement was conducted through an open procedure, concluding the tender period on 9 November 2020.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations, to cater to public sector needs for out-of-hours telephone services. Companies specializing in customer service management, telephone operator services, and switchboard operations are well-suited to compete for such contracts, enabling them to expand their service offerings and potentially secure long-term agreements with local councils.

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Notice Title

ESPH TW Out of Hours Telephone Service (ESPH306 LM) - AWARD

Notice Description

Eastbourne Borough Council, Hastings Borough Council, Lewes District Council, Rother District Council and Wealden District Council sought a suitably qualified and experienced Contractor to handle all telephone calls that come to the Councils during the Out-of-Hours period (outside of working hours and on the weekends).

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c251a28d-74d3-41b2-a2a1-e1ea02b932b5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f2c815f1-cca7-4980-8cd5-3c976bb512b5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

64214200 - Telephone switchboard services

79342300 - Customer services

79511000 - Telephone operator services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jan 20215 years ago
Submission Deadline
9 Nov 2020Expired
Future Notice Date
Not specified
Award Date
6 Jan 20215 years ago
Contract Period
25 Jan 2021 - 23 Jan 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SE SHARED SERVICES
Contact Name
Thomas Walker (WDC)
Contact Email
thomas.walker@wealden.gov.uk
Contact Phone
01323443340

Buyer Location

Locality
EAST SUSSEX
Postcode
TN34 3UY
Post Town
Tonbridge
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
TLJ South East (England)

Local Authority
Hastings
Electoral Ward
Castle
Westminster Constituency
Hastings and Rye

Supplier Information

Number of Suppliers
1
Supplier Name

CORNWALL COUNCIL - ADULT SOCIAL CARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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